Emergency Response Provider

POSITION SUMMARY

Responds to emergency and crisis calls from clients, families, law enforcement and other referral sources

CORE RESPONSIBILITIES

• Responds and provides assessment and intervention services to individuals experiencing behavioral health emergencies/crises during all scheduled shifts.
• Follows agency standards of practice, policies and procedures regarding behavioral health crisis responses
• Works with individuals, families, law enforcement and other agencies to coordinate appropriate level of care in crisis and emergency situations
• Coordinates with specified authorizing agencies to determine necessity of inpatient treatment
• Obtains required authorizations prior to arranging inpatient treatment
• Works as a team member providing back-up coverage; establishing monthly on-call schedules; providing clinical expertise in areas of interest, and supporting overall crisis intervention services
• Provides coverage of fifteen (15) 24-hour shifts per month
• Documents all emergency calls in the center’s electronic health record and communicates to team members as required for Continuity of Care
• Places high value on customer service to individuals in crisis as well as referral sources
• Completes paperwork for involuntary hospitalizations as applicable, including required 27-65 CRS documentation, in a timely and accurate manner
• Arranges transportation to in-patient settings when needed and obtains authorizations when needed from specified agencies
• Provides emergency support and evaluations for CMHC clinical staff
• Performs outreach calls in conjunction with other providers, case managers and law enforcement
• Assists with Continuity of Care duties as needed
• Attends all agency and professional trainings as assigned
• Attends supervision and team meetings as scheduled
• Performs other job duties as assigned

EDUCATION

Master’s Degree in Psychology, Social Work, Counseling or related clinical discipline

CERTIFICATES, LICENSES, REGISTRATIONS

Active License in the State of Colorado as a LPC, LMFT or LCSW (licensed position only)

EXPERIENCE

Documented experience in crisis intervention, assessment, and management in either outpatient, residential, or inpatient setting.

SKILLS, KNOWLEDGE, AND ABILITIES

• Ability to work well with special populations along with maintaining appropriate boundaries
• Ability to perform accurate Mental Status and Lethality assessment
• Skills working with DSM
• Ability to serve culturally diverse populations that may have a bearing on service provision. 
• Knowledge of geographic area and resources
• Excellent written and verbal communication skills
•  Demonstrates effective time management and the ability to multi-task
• Knowledge of basic computer literacy such as e-mail communication and word processing
• Ability to travel within the Center’s service area or to other locations as needed
• Multi-Lingual verbal and written fluency, preferred
• Experience with communication tools for hearing-impaired clients (e.g., ASL, captioning technologies) preferred