Health Information Management Associate I

Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.

Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.

Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.

Our values help define the patient experience and how we treat each other.

• HEARD: Our care starts with listening well to build relationships and trust.
• UNDERSTOOD: We offer an experience recognizing every patient's history and background.
• IN CONTROL: We provide one place for all primary care needs for the whole family.
• ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.
• SEEN: We honor the entirety of who each patient is and care for them at the highest level.

If you are looking for a rewarding medical career, we look forward to hearing from you!

We're thrilled to announce a dynamic opportunity for you to become an integral part of our Houston Texas team.

As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

JOB SUMMARY:

The Health Information Management professional is responsible for overseeing the accuracy, security, and accessibility of patient health information. This role involves managing electronic health records, ensuring regulatory compliance, and supporting data-driven decision-making in healthcare settings.

Essential Duties

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• Gather, sort, and process clinical data (such as lab reports, imaging results, consultation reports and external records) from multiple integrated sources, accurately and within the outlined timeframes.
• Monitor and maintain assigned work queues within the outlined timeframes.
• Process and release requests for medical records in accordance with guidelines defined by appropriate governing bodies.
• Answer and assist with phone calls related to core HIM functions.
• Ensure cross coverage of various departmental functions.
• Follow guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent /detect unauthorized disclosure of PHI.
• Use oral and written communication skills to effectively convey ideas in a clear, concise manner.
• Perform other duties as assigned

• High school graduation or GED.
• 2 years of related experience or a degree from an accredited college or university, in lieu of experience.
• Strong communication skills with the ability to convey complex medical information clearly and concisely.
• Experience working within an Electronic Health Record System (EHRS).
• Intermediate computer skills and proficiency in relevant software applications.
• Familiarity with medical terminology and procedures.
• Ability to handle a high volume, fast-paced environment with efficiency and accuracy.
• Empathetic and patient-focused approach when dealing with inquiries and concerns.
• Ability to maintain confidentiality and adhere to HIPAA regulations.

Preferred Education and Experience

• Associate degree or higher from an accredited HIM program
• Registered Health Information Technician (RHIT) Certification
• Proven experience in an HIM role, preferably within an ambulatory setting.
• Experience with EHR - EPIC
• Bilingual (fluency in speaking Spanish)

BENEFITS:

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING

• A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Dental and vision coverage
• Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
• Employee Assistance Program
• Bereavement Leave (full time employees for the loss of an immediate family member)
• Paid Military Leave Benefits
• Discounts and perks on gym memberships, shopping, travel, recreation, and more

FINANCIAL GROWTH

• A yearly discretionary bonus
• 401(k) with a company match
• Credit Union Banking alternative
• Wellness Rewards with Monetary Incentives
• Rewarding employee referral bonuses

WORK/LIFE BALANCE

• Flexible schedule and work from home options for numerous roles
• Nine paid company holidays + Sick and Wellness Days + accrued PTO
• Commuter benefits
• Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)

JOB SATISFACTION & ADVANCEMENT

• Clear career advancement and growth pathways
• Continuous education opportunities and financial reimbursement (mileage and certifications where approved)
• Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
• Company-wide socials and gatherings
• "Dress for Your Day" policy

Benefits may be subjected to an applicable waiting period.