Key Facts

Remote From:

Full time

English

Hard Skills

Digital Signage Microsoft Networking Audio-Visual Technology Salesforce Microsoft Dynamics CRM GT-SUITE (Simulation Software) Zendesk

Other Skills

•
Troubleshooting (Problem Solving)
•
Microsoft Office
•
Multitasking
•
Communication

Roles & Responsibilities

Experience with CRM platforms like Salesforce or Zendesk.
Strong troubleshooting skills in digital signage, A/V equipment, and networking.
Ability to quickly learn new systems and processes.
Excellent communication and multitasking skills.

Requirements:

Provide remote support to on-site technicians.
Interpret and analyze customer documentation to assist in job completion.
Review and verify completed work before submission to customers.
Act as a liaison between customers and technicians to ensure smooth operations.

BrandPoint Services

About BrandPoint Services

When you choose BrandPoint Services, you won’t need to manage multiple suppliers. We are your one solution for multi-site facility maintenance and remodeling work requiring painting, flooring, graphics, surveying and general repairs across North America. Our business developers and project managers partner with our clients to be an extension of their teams, communicating project details clearly and with a sense of urgency. Building relationships is a key skill for BrandPoint teams, whether it’s with clients, our clients' customers, vendors or each other. Our teams bring solutions to our clients’ challenges by leveraging our exclusive network of high-quality trades to deliver superior refresh and facility maintenance programs for some of the largest brands in retail, healthcare and banking. Last year, we worked on nearly 5,000 location across the US & Canada. Whether it’s one location, 10, 100s or 1,000s—Every job is reviewed as part of our quality control process; ensuring that we delivered on our promise, and to find opportunities for even better results our teams can implement from location to location. At BrandPoint Services, we believe in Always Improving. The people who excel in our culture are attracted to reaching goals, continuous skill development and the ongoing coaching of others. At BrandPoint, we all contribute and collaborate to make each other successful and our clients truly satisfied. BrandPoint Services began as a division of CertaPro Painters in 2002, and became a stand-alone entity in 2010. Although our name changed, we have held the same core values from the start: 1. Deliver What You Promise, 2. Respect the Individual, 3. Have Pride in What You Do, 4. Practice Continuous Improvement. 5. Serve Others.

Founded: 2018

Company size: 11 - 50

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Job description

Job Type

Full-time

Description

Who We Are

BrandPoint Services is a licensed general contractor that acts as a single-point of contact, providing facility services and solutions supporting spaces for multi-site commercial clients across the United States and Canada. We work with some of the largest brands in North America, managing their facility maintenance services, remodeling projects, refresh programs, as well as construction needs. We combine what, who, how and why to deliver projects and programs through a single point of contact that ensures operational execution and simplicity.

Job Summary
We are seeking a detail-oriented and proactive Support Specialist to remotely assist our on-site technicians in delivering exceptional service to our customers. In this role, you will interpret customer documentation, troubleshoot customer-specific devices and systems, review completed work (photos and documentation), and ensure timely and satisfactory project delivery. Additionally, you will serve as a key point of contact, effectively communicating with both customers and technicians to facilitate smooth operations.

Duties

Provide remote support to field technicians, troubleshooting digital signage, A/V equipment, and basic networking issues.
Interpret and analyze customer documentation to assist in job completion.
Review and verify completed work, including photos and documentation, before submission to the customer.
Act as a liaison between customers and technicians, ensuring clear communication and issue resolution.
Maintain accurate records and updates within Salesforce, Zendesk, and other CRM tools.
Adapt quickly to new systems, processes, and customer-specific technologies.
Manage multiple service requests simultaneously, providing efficient and effective support.

Requirements

Requirements

Experience with Salesforce, Zendesk, or similar CRM platforms.
Strong troubleshooting skills, particularly in digital signage, A/V equipment, and networking.
Ability to rapidly learn and adapt to new systems and processes.
Excellent multitasking skills, capable of managing support for multiple technicians handling different equipment types.
Proficiency in MS Office and GSuite applications.
Clear, concise, and professional communication skills.