Offer summary

Qualifications:

Experience in intrusive repairs of Multi Function Printers (MFP)., Proven hardware support skills for desktops, laptops, and printers., Valid UK driving license and physical fitness for moving large equipment., Knowledge of Microsoft Windows, Office, and server hardware..

Key responsibilities:

Perform repairs and maintenance on MFPs, desktops, and laptops.

Manage incidents, installations, and changes via the incident management system.

Provide excellent customer service and support end-user needs.

Participate in shift/standby rotations and manage local spares.

Job description

LOCATION: BirminghamMidlands area

Work vehicle and fuel costs are provided.

KEY RESPONSIBILITES

Intrusive repairs Multi Function Printer’s (MFP). Desktop, Laptop and printer maintenancerepair.
Receive and manage incidents, installations and changes through the incident management system and provide real time accurate feedback on progress and completion, return all paperwork on time for contracts where required
Provide problem isolation and resolution, using diagnostic and analytical troubleshooting and liaising with A&O and customer helpdesks where appropriate
To understand current processes and work with management to improve productivity, utilisation and customer satisfaction
Provide an excellent level of customer service that exceeds customer expectations
Understand and adhere to all documented company processes and expectations including customer specific instructions.
Manage and apply the specified level of urgency to escalations and requests for information.
Assess the severity of a situation and business impact, raising management escalations when required
Complete all tasksactivities specified by management to be in line with business requirements
Form part of the shiftstandby rota as and when required or requested by A&O management
Manage local spares and ensure all systems are updated and accurate
Complete quarterly audits
Complete all online training as requested in the timeframe specified

REQUIRED SKILLS & QUALIFICATIONS:

Experience of completing intrusive repairs Multi Function Printer’s (MFP).
Will be required to move and lift large MFPs therefor a good level of fitness will be required
Ability to communicate at all levels
Valid UK Driving Licence
Ability to remain calm under pressure and work to measured response targets.
Provide physical hands and feet support for end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.
Proven desk side support experience
Proven knowledge of Microsoft Windows operating systems
Proven knowledge in supporting Microsoft Office
Proven experience as a hardware engineer in Desktop, Laptop and printer maintenancerepair
Working knowledge of server hardware
Organised, able to manage time and prioritise tasks
Excellent administration skills
Flexible on working hours & overtime
Willing to travel and drive a Luton style van when required

Desirable:

Transferable SC Clearance

ABOUT US:
A&O IT Group is an awardwinning, fastgrowth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchanges Top 1000 most inspirational companies in the UK.