Patient Communications Coordinator (US Healthcare) EST Hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fastgrowing BPO company based in South Africa, specializing in providing toptier operational support to U.S.based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering highquality service with precision, efficiency, and a personal touch.

We are hiring!

We are currently looking for a perceptive and proactive Patient Communications Coordinator with experience in U.S. healthcare industry preferably. This fully remote role requires working Sunday to Thursday, 9am – 6pm EST. (3pm midnight SA Time).

PLEASE NOTE:

• Working Hours: Sunday to Thursday, 9am – 6pm EST (this currently equates to 15:00pm to midnight South African time, subject to change according to daylight savings with the US.)
• Work Environment: This is a fully remote role based in South Africa.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

• Responsibilities:

  • Send out messages and reminders to patients.
  • Read and tweak AIgenerated messages before they are sent to make sure they sound right.
  • Help create and update support documents and information that go out to patients.
  • Assist with more complicated questions by getting all the right information together and passing it to the right people.
  • Work with the team to sort different types of messages and make processes more efficient.
  • Work with data and systems to help organize information for reports and evidencegathering.

  • Requirements

    • 6 months to 1 year experience in the U.S. healthcare industry preferred (experience with EHR systems or healthcare admin preferred)
    • Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
    • Empathetic nature
    • Highly detailoriented, organized, and proactive with strong problemsolving skills
    • Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
    • Ability to work independently in a fastpaced, remote environment
    • Familiarity with navigating databases and digital communication tools
    • Reliable internet and power backup solution as outlined above

    • If you are not contacted within 14 working days, please consider your application unsuccessful.