Professional Services Consultant

• Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.
• Relationship Management: Build strong relationships with key customers, becoming their trusted advisor and understanding their unique needs.
• Configuration and Optimization: Customize and optimize account settings to meet specific client requirements, ensuring a tailored experience for each customer.
• Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform.
• FollowUp: Maintain regular followups with customers throughout the onboarding process, helping them increase their engagement and utilization of the Guesty product.
• Primary Point of Contact: Serve as the primary point of contact for clients during onboarding, promptly addressing any questions or concerns about product usage.
• Product Expertise: Develop comprehensive expertise on the entire Guesty platform to assist customers effectively.
• Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
• Customer Needs Assessment: Understand customer business and technical needs, offering optimized configurations and best practice recommendations.
• Feedback Loop: Gather valuable customer feedback and relay it to the Product teams to drive continuous improvement.
• Best Practices Development: Create best practices and onboarding materials to enhance the overall customer onboarding experience.
• Project Management: Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.
• Escalation Handling: Address escalated customerside issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly.
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  Requirements

  • Experience: At least 2 years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company.
  • Technical Background: Strong technical acumen and analytical skills, with a proven track record of effective problemsolving and decisionmaking. Degree in a STEM field (Science, Technology, Engineering, Mathematics) or relevant technical work experience.
  • Communication Skills: Exceptional interpersonal and communication skills, capable of conveying technical information to stakeholders with varying technical abilities. Strong communication skills for seamless interaction with clients and internal teams.
  • Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fastpaced environment.
  • Culture Fit: Humble and eager to learn, with a willingness to improve current working methods. Selfmotivated, proactive team player with a positive work ethic and ambitious attitude.
  • Time Management: Effective timemanagement skills, with the ability to handle multiple tasks simultaneously.
  • Adaptability: Quick to learn new products and technologies, staying updated with industry trends.
  • Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and satisfaction, willing to go the extra mile to exceed expectations.
  • Technical Tools: Experience with Salesforce is a plus but not mandatory. Intermediatelevel proficiency in Google Suite, with a requirement for Excel skills

  • Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.