Sales Operations Representative

Who We Are

Great Minds is a highgrowth, missiondriven organization founded by educators in 2007. As a forprofit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop highquality, knowledgerich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

• Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.

• Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with contentrich, gradelevel instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

• PhD Science is a handson K5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

• These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

  Where We’re Headed

  Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customerinformed experiences across the full educator journey—from curriculum to professional learning to platform and support.

  Our longterm vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

  
  Job Purpose

  Reporting to the Manager, Sales Operations, the Sales Operations Representative position will support a variety of missioncritical workflows including case management, reporting, and lead assignment as a member of the Sales Operations team, which plays a key role in enabling the success and efficiency of the Sales organization by providing strategic support, operational execution, and continuous process improvement. Operating in a fastpaced, crossfunctional environment, this team works closely with Sales, Sales Support, Product Management, Marketing, Technology, Enablement, and Engineering to ensure the Sales team is equipped with the tools, data, and resources necessary to perform at a high level

  
  Responsibilities

  • Case Management

    • Resolve a high volume of support cases related to user setup, data quality, system bugs, Salesvue support, and reporting.

    • Effectively manage a case queue, respond to Slack channel requests, prioritize tasks, and ensure timely resolution in alignment with SLA requirements.

    • Maintain current knowledge of internal processes, tools, and product offerings

    • • • System and Data Administration

          • Product and Pricing Support: Assist with pricing updates in Salesforce as needed.

          • Territory Management: Maintain accurate lead routing and territory assignments using tools such as Geopointe. Assist with new hire system setup and transfer of opportunities, tasks, and leads to the appropriate team members for effective territory management.

          • Data Quality Initiatives: Maintain accurate data in Salesforce for Leads, Contacts, and Accounts and identify inaccuracies or areas of concern. Assist with data cleanup initiatives as necessary.

          • • • Specialized Focus Areas

                • Leads Management: Serve as the SME for leadrelated processes. Monitor the leadsissue Slack channel, manage SQL contact reports, and upload leads to Salesvue plans daily.

                • Salesvue Management: Act as the point person for Salesvue, supporting plan uploads, troubleshooting issues, and managing the vendor relationship.