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Solution Architect

Work set-up:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Canada

Offer summary

Qualifications:

7+ years in solution architecture or technical consulting for enterprise software., Strong knowledge of APIs, webhooks, and cloud platforms like AWS, Azure, or GCP., Proficiency in programming languages such as Java, Python, or JavaScript., Bachelor’s degree in Computer Science, Engineering, or related field, with a Master’s preferred..

Key responsibilities:

Design and lead technical architecture for large-scale customer deployments.
Partner with customer success teams to ensure successful onboarding and adoption.
Translate customer requirements into technical specifications for engineering teams.
Configure the platform and develop integrations to connect with enterprise systems.

Netomi Scaleup https://www.netomi.com/

51 - 200 Employees

See all jobs

Job description

About the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our nocode platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role:As a Solution Architect at Netomi, you will be the technical thought leader guiding enterprise customers from vision to reality. You will design, validate, and implement architectures that handle millions of interactions per month, connect with missioncritical enterprise systems, and push the boundaries of generative AI and automation in customer service.
This role sits at the intersection of customer success, solutions engineering, and product innovation—giving you direct influence over customer outcomes and the evolution of Netomi’s platform.

Responsibilities
Architect EnterpriseGrade Solutions Lead technical discovery and solution design for largescale deployments, mapping business objectives to robust technical architectures.
Define integration strategies leveraging RESTGraphQL APIs, webhooks, SDKs, eventdriven patterns, and secure enterprise data flows.
Own Technical Success from Day One Partner with Customer Success Managers to ensure onboarding success and timetovalue goals are met.
Build proofofconcepts, demos, and reference architectures that inspire confidence and accelerate adoption.
Be the Bridge Between Business & Engineering Translate complex customer requirements into actionable specifications for Netomi’s engineering and product teams.
Serve as a trusted advisor—educating both technical and nontechnical stakeholders on best practices, tradeoffs, and roadmap considerations.
Get HandsOn with Implementation Configure the Netomi platform, connect to CRMs, contact centers, messaging platforms, and enterprise data systems.
Develop lightweight integration code and automation scripts when needed to unblock deployments.
Contribute to Product & Platform Evolution Provide feedback to Product Management on feature gaps, customer needs, and emerging market demands.
Author highquality solution documentation, reusable templates, and technical playbooks for internal and customer use.

Requirements
Experience & Skills 7+ years in solution architecture, solutions engineering, or technical consulting for B2B SaaS or enterprise software.
Strong knowledge of APIs, webhooks, integration architectures (REST, GraphQL, eventdriven), and cloud platforms (AWS, Azure, or GCP).
Proficiency in at least one programming language (Java, Python, or JavaScript).
Familiarity with CRM platforms (Salesforce, Zendesk), contact center systems, and messaging APIs.
Proven ability to lead technical discussions with both executives and engineers.
Mindset & Attributes Customerfirst problem solver with a bias for action.
Skilled at balancing immediate delivery needs with longterm architectural vision.
Comfortable operating in fastpaced, highgrowth environments.
Strong communicator who can influence without authority and inspire trust across functions.
Education Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
Competitive Positioning — Why This Role at Netomi Is Different
While Solution Architect roles at Salesforce, AWS, and Twilio often focus heavily on presales and enablement, this role combines strategic architecture, handson technical delivery, and direct influence on product direction.
At Netomi, you will Shape AI at the frontier — Work with the latest LLMs, multiagent orchestration, and enterprisegrade AI governance frameworks.
Own the endtoend customer journey — From discovery to deployment, you’re not handing off after the sale—you’re ensuring the solution is live, integrated, and delivering measurable value.
Have a seat at the product table — Your insights directly influence roadmap prioritization, new features, and integration strategies.
Operate without the bureaucracy — As a highgrowth company, we move faster, ship faster, and innovate faster than the larger enterprise players.
See immediate impact — Your work will be visible in production within weeks, not quarters.

Why Join Netomi
Impact at Scale: Your solutions will power AIdriven customer experiences for some of the biggest brands in the world.
CuttingEdge Technology: Work with advanced LLMs, agent orchestration, and multichannel automation.
Career Growth: Opportunities to expand into leadership, specialization (AI, integrations), or product strategy roles.
Collaborative Culture: Work closely with engineering, product, and customer success in an environment that values innovation and execution.
Global Reach: Shape solutions that operate across continents, languages, and industries.
If you’re excited by architecting enterprise AI solutions, thrive in customerfacing technical roles, and want to shape the future of intelligent customer service, we’d love to hear from you.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.