Proficiency in Oracle SQL, Oracle PLSQL, and Oracle Forms.
Experience with Scientia Enterprise Suite and timetabling software.
Good communication skills and ability to handle support tickets independently.
Knowledge of Banner, Kinetic Software, and HE-related software is a plus.
Requirements:
Provide technical support for Scientia Syllabus+ and timetabling modules.
Handle support tickets and resolve user queries via MS Teams, Zoom, etc.
Document resolutions and responses for clients and internal teams.
Work independently alongside a senior manager, especially in UK customer support scenarios.
Job description
Greetings from Coders Brain Technology Pvt. Ltd.
Coders Brain is a global leader in its services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deepset commitment to our clients, comprehensive industry expertise, and a global network of innovation and delivery centers.
Location: REMOTE
Position: Permanent with Coders Brain Technology Pvt. Ltd.
Experience:4+ Years
Notice Period: Immediate
JOB DESCRIPTION:
Essential Skill: Oracle SQL, Oracle PLSQL
Description –
Any candidate should know Banner, Kinetic Software as well as Syllabus.
Must have –
Need to know the Scientia Enterprise Suite of software
● Skill Set Oracle SQLPLSQL. Oracle Forms.
● Responsible to work under Timetabling & Scheduling module and will be handing technical support related activities.
● Heshe will be dealing with any support tickets that relate Scientia’s Syllabus+ timetabling solution. If heshe also have experience of
other, HE related software then that would be good.
● Understand and resolve user queries over MS Teams, Zoom, etc.
● Prioritising the requests with users to meet the defined SLA’s.
● Documenting ticket resolutions and responses for client as well as internal teams.
● Experience working with UK customers will be an added advantage.
● Heshe will be working standalone along with a senior manager as customer don’t have much support from Scientia (the supplier).
● Proficient in English speaking and good communication skills to manage face to face Interaction with users and stakeholders.
● Nice to have experience in Ellucian’s Banner product.
