Offer summary

Qualifications:

5+ years of backend software development experience in production environments., Strong proficiency with Node.js and TypeScript, with bonus experience in Python or Golang., Experience working with containerized microservices and debugging in Docker or similar environments., Solid knowledge of databases like MongoDB, PostgreSQL, and Redis..

Key responsibilities:

Develop and deliver software solutions that meet customer needs efficiently.

Enhance products to improve performance and value.

Create high-quality, maintainable, and secure code.

Provide guidance and mentorship to junior developers.

Job description

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its awardwinning solution, Cognigy.AI, empowers enterprises to deliver instant, hyperpersonalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in realtime.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts Team, Trust, Transparency, Technology.

Your new role

You will be welcomed into our engineering department, which is divided into crossfunctional, verticalized development teams, who are focused on delivering continuous improvements, features and developing new products. To support the delivery process and stability of our products, we can also count on our Product Support team, QA team, and SRE team who, alongside our Product and People team, DirectorArchitect and VP Engineering, are constantly looking to overcome new challenges, to innovate, and to ensure the success of our products and satisfaction of our customers.

Your challenge:

Develop and deliver software solutions that meet customer needs quickly and efficiently you know how to apply the 8020 rule
Work on enhancing our products to deliver outstanding performance and value to our customers
Create highquality code with a wellstructured and maintainable design
Keep our codebase tested and secure
Profiling and benchmarking our codebase to identify bottlenecks you are interested in running regular benchmarks
Ensure operational excellence through monitoring, logging, and e2e testing you have a youbuildityourunit mentality
Providing guidance to other developers and act as a mentor for juniors

Requirements
About you

Experienced Backend Engineer – You bring 5+ years of backend software development experience, building reliable and scalable systems in production environments.
ContainerNative – You’re comfortable working with containerized microservices, and debugging in Docker or similar environments is second nature.
Linux Pro – You thrive in Linuxbased environments and are at home in the terminal.
Modern Backend Stack – Strong experience with Node.js and TypeScript. Bonus points if you’ve worked with Python or Golang — youre comfortable picking up new languages as needed.
Database Fluent – Solid working knowledge of databases like MongoDB, PostgreSQL, and Redis, and understanding their strengths in different scenarios.
Messaging Systems Familiarity – You’ve worked with message brokers like RabbitMQ, NATS, or similar tools to build distributed systems.
QualityDriven – Writing clean, welltested, and maintainable code is a natural part of your workflow.
GrowthOriented – You’re curious and constantly learning, open to new technologies, tools, and ways of working.
Proactive & Impactful – You don’t just write code — you actively look for ways to improve systems, processes, and performance.
Resilient & Adaptable – You’re comfortable with ambiguity, stay focused under pressure, and adapt quickly as things evolve.
Incident Response & Decision Making – You stay calm under pressure, make decisions with urgency when necessary, and are comfortable being on call for emergencies when needed.

Benefits
Life at Cognigy What we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work these include

Attractive and performanceoriented salary
Company Pension Scheme
25 days paid leave, plus 5 floating days, plus public holidays
Unique opportunity to help build and shape the company, with little hierarchy
Flexible working options
Colleague recognition, reward and celebration events
Global Employee Assistance Program
ClassPass membership, giving you access to a variety of fitness and wellness experiences
Ongoing learning and development opportunities, including Udemy
One paid ‘Giving Back Day each year, so you can volunteer for a charity or community activity of your choice
Subscription to the Calm app for you plus five friendsfamily members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.