Senior Account Manager, Retail Media

About Us: 

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day. Join us! 

Why work at Pacvue? 

• Be on the cutting edge - Pacvue is transforming the way brands and sellers win online.  Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations. 
• Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed. 
• Learn – from the best!  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.  
• Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market. 

About the role: 

We are looking for a self-starter with a proven track record of building relationships and taking full ownership of client inputs to deliver results. The ideal candidate will deliver an excellent client experience and execute at a strategic and tactical level to deliver growth for our clients across various retail media platforms. This includes activities such as creating and managing paid search and display media strategies for various retailers, providing annual and ongoing budget recommendations to help clients achieve their business objectives, highlighting other operational KPIs or opportunities that impact advertising effectiveness, and delivering regular reporting on advertising effectiveness. This position requires a candidate who can easily dive deep into a data set, develop strategies, and present their action plan to gain alignment with senior leaders.  

Key Duties: 

• Fully own the client relationship by building solid rapport, demonstrating transparency, and delivering results against joint business objectives 
• Develop strategic growth plans, gain client alignment, and fully execute against the aligned upon approach 
• Measure efficacy of the strategy through regular reporting against core retail media KPIs and ad-hoc audits to identify areas for refinement 
• Leverage retail media activities and other retail readiness recommendations to drive increased traffic and conversion and organic search ranking improvement 
• Highlight incremental sales opportunities to clients through participation in retailer programs, additional promotional opportunities, and recommendations to improve operational KPIs 
• Develop annual budget recommendations and properly allocate across campaigns to align with high level business objectives 
• Develop an annual marketing calendar incorporating key drive periods including relevant macro and micro seasons, new product launches, and client media calendars 
• Leverage Pacvue technology to manage budget pacing, communicate with client on trends and pacing, and deliver results within client budget thresholds 
• Prepare weekly and monthly retail media performance reports, analyze category trends, measure advertising and total sales, identify account trends, and perform competitive benchmarking across the client’s product portfolio 
• Maximize retailer share, revenue, and profitability for clients while integrating client’s internal objectives such as driving innovation or key items or product lines 
• Create strategic retail media plans for new product launches, including recommendations for retail readiness across core KPIs 
• Responsible for reporting, analysis, and communication with Pacvue and client management teams 

Requirements: 

• 5+ years experience working in eCommerce account management, sales, and/or digital marketing 
• Previous account management experience 
• Previous product management, project management, financial analysis, negotiation and/or marketing experience is a plus 
• Demonstrate an in-depth understanding of how retail media, sales, and operations work together 
• Proven ability to effectively manage complex Search and/or Display Media strategies across retail media providers like Amazon, Walmart, or Instacart 
• Proven track record of relationship building and account management 
• Proven success in driving results and implementing ideas in a fast-paced environment 
• Works efficiently and is always looking to streamline processes and workflows 
• Excellent organizational, communication, and presentation skills 
• Strong analytical skills, and the ability to take large data sets and extract actionable recommendations, are a must 
• Moderate Excel skills are a must 
• Previous people management experience a plus 
• Bachelor’s Degree from an accredited university or equivalent experience 

Company Benefits:

• Unlimited Paid Time Off
• Paid Holidays and Floating Holidays
• Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
• 401k with Employer Match
• Remote Work Options and Flexibility 
• Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
• Paid Parental Leave

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