Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As a Senior Analyst Relations Manager, you will support Five9’s strategic AR initiatives. Your role will focus on emphasizing operational excellence, project management, and process efficiency to ensure the analyst program runs smoothly and effectively. Working closely under the direction of the Director of Analyst Relations, the successful candidate will help streamline activities, improve workflows, and maximize impact—all while supporting the broader AR strategy to strengthen industry influence and drive business growth.

Five9 has been recognized as a leader by industry analyst firms worldwide. As a senior manager within the Five9 Analyst Relations team, you will develop compelling value propositions, strategic insights, and key differentiators informed by analyst feedback that enhance our impact and reputation in the CX marketplace.

Key Responsibilities:

Assist in the development and execution of the AR strategy, ensuring operational alignment and efficiency.
Support end-to-end management of analyst activities, including scheduling, briefing coordination, content development, and follow-up, with an emphasis on timeliness and quality.
Assist in managing relationships with analysts and industry influencers, helping to expand our influence in key markets.
Optimize processes, workflows, and reporting mechanisms in partnership with the AR leader to improve productivity and consistency.
Coordinate analyst engagements such as briefings, inquiries, and webinars, ensuring alignment with strategic goals and measurable outcomes.
Collaborate with product, marketing, and executive teams to prepare analyst content, including RFIs for reports, and marketing materials like videos, blogs, and presentations.
Maintain detailed activity calendars, dashboards, and project plans to track progress, identify bottlenecks, and facilitate timely execution.
Ensure best practices in process execution and stakeholder communication.

Key Qualifications:

5-7 years of analyst relations, corporate communications, or related experience, preferably within a SaaS or high-tech environment.
Strong project management, organizational, and process optimization skills.
Experience in supporting strategic programs and managing multiple initiatives.
Excellent communication and stakeholder management abilities.
Strong business acumen with a focus on professionalism, trust, and integrity.
Proficiency with AR tools, project management software, and analytics platforms.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$83,500—$200,600 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Senior Analyst Relations Manager

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