Offer summary

Qualifications:

At least 3 years of professional experience in project management or customer success., Proficiency in Excel, analytics, and modeling., Experience working with EMR systems like Epic or Cerner., Strong communication skills and ability to foster long-term business relationships..

Key responsibilities:

Manage the full customer lifecycle from onboarding to renewal and expansion.

Build and maintain relationships with client leadership to promote product adoption.

Monitor customer feedback and improve the customer experience.

Coordinate project progress with internal teams and clients to ensure timely delivery.

Job description

As a Customer Success Manager at Regard, you will own the full customer journey from integration and onboarding, to renewal and expansion. You will be accountable for the overall health of the account by fostering relationships across key client stakeholders, producing and delivering impact analyses for Quarterly Business Reviews (QBRs), and identifying opportunities for improving onboarding and user feedback processes. This role will report to the Senior Director of Customer Success, and will work closely with sales, marketing, training, product and technical teams to ensure a worldclass client experience.

About Regard
Our mission is to bring worldclass healthcare to everyone. Regard is the world’s first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician happiness. We are excited by challenges, missionoriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare one of the largest and most inefficient industries in the world needs. We want you to join us.

Responsibilities:Oversee and manage the full customer lifecycle from technical integration, to implementation and user training, to renewal and expansion
Establish clear retention goals and renewal milestones for the client Regard team to work toward
Build and foster relationships with client leadership to position them as product promoters and champions so they can share the products benefit and value across users and stakeholders
Review and monitor customer user feedback and concerns and seek to improve all aspects of the customer experience
Lead project progress tracking across internal development teams and client stakeholders to ensure timely and effective delivery
Maintain a detailed understanding of Regard products and services, assist customers with questions and suggest the best solution for their needs
Optimize existing processes within the company and actively enhance all Customer Success initiatives

Qualifications:
3+ years professional experience in project management andor customer success
Expert in leading meetings with client stakeholders and leadership at large and complex health systems
Strong proficiency in Excel, analytics, and modeling
Experience with EMR companies such as Epic or Cerner
Track record of fostering productive, longterm business partnerships
Located within 50 miles of a major aiport and willing to travel to client sites, as needed (30% of time)

Preferred Qualifications:
Ability to respectfully debate ideas, take pragmatic approaches, and work hard to accomplish goals with your team.
Excellent written and verbal communication
Passionate about learning, improving, and helping your team do the same
Excited about working with a nimble, small team in a dynamic startup environment

Location | Work Authorization
For this role, Regard is currently only considering candidates who are authorized to work in the US without visa sponsorship
Strong preference for candidates who are within the New York City metro area willing to work a hybrid (2 daysweek) schedule from our HQ
Preference for candidates located within Chicago and metropolitan areas in Florida and Texas
For those who enjoy working from our Manhattan office on a more regular basis, we offer catered lunches and other fun perks
Additionally, hybrid employees have the flexibility to work from locations outside of their home office from up to 6 weeks per year

Comp | Perks | Benefits
Eligible for equity
Eligible for an annual performance bonus, contingent upon the company achieving ARR targets
99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
18 PTO daysyr + 1 week holiday break
Annual $750 learning & development stipend
Companysponsored team retreat + social events
A sabbatical program
Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace.

All candidates must successfully complete a background check as part of the hiring process.