Service Delivery Consultant

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
India

Offer summary

Qualifications:

Bachelor's or Master's degree in Computer Sciences or Business Administration., 7-10 years of professional experience, including at least 4 years in Service Management., Experience working in an international environment for at least 5 years., ITIL certification is required..

Key responsibilities:

  • Manage end-to-end service delivery for integrated solutions used by Merck.
  • Coordinate with external strategic providers and ensure quality of deliverables.
  • Organize and lead Service Review meetings, including documentation and KPI tracking.
  • Ensure smooth transition of new solutions to support teams and oversee application evolutions.

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Engeniuspark Technologies LLP
51 - 200 Employees
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Job description

The Service Delivery Manager for Site Management is responsible for managing endtoend service for
the relevant integrated solutions used by Merck. He is a key member of the Group Applications COE
based in our Technology Center in India. Responsible for governing the daytoday service executed by
our IT external strategic providers, heshe will be the solution delivery manager in charge. By this, he
will ensure new application evolutions are in line with platform standards. With a special focus on
integration to Site Management applications, processes and their integration across systems, heshe
will contribute to stateoftheart technical project delivery implementations leading the application
evolutions into successful transformation in productive mode. For this, heshe will closely work with the
Site Management solution owners groups based in Germany locations.
In this role we see a strong focus on understanding of the Merck Site management solutions, the
alignment and consulting of the business during projects and change requests, proactive quality control
of deliverables from external partners and the transition of new solutions to the application support
teams. Organise Service Review: document, KPIS, send invites, run Service Review prepare minutes.
Prepare renewal of SLA in coordination with business. Execute Tests for DR for Applications.
Coordinate vulnerability report followup for the Business Serviceapps in scope. Coordinate tech
refreshes with business and AMS team
Who you are
EducationProfessional Experience
BachelorMasters degree or equivalent in Computer Sciences andor Business Administration
710 years experience, includinq a min. of 4 years of Service Management
5year experience within an international environment
Languages
Excellent English communication skills (written and spoken)
Skills & Competencies
ITIL certification is a must
Ability to interact with multiple stakeholders, coordinate actions and act autonomously
Ease of working in matrix environment and own end to end solution delivery
Ability to bridge user requirements from nontechnical partners into IT deliveries
Stronq interpersonal and organizational skills
Strong written and oral communication skills
Can lead Application Support team to success
.._ Aaretandina of develonment principles.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Information Technology Infrastructure LibraryProject ImplementationSolution ArchitectureService ManagementStakeholder CommunicationsApplication DevelopmentVulnerability ManagementMatrix ManagementOrganizational StructureTraining Analysis

Other Skills

  • Quality Control
  • Social Skills
  • Communication
Are you interested?

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