Remote Support Technician at FAAC Technologies

Responsibilities & Duties:

1. Technical Support & Maintenance

• Provide remote service and maintenance for parking and access control hardware and software
• Perform server setup, software configuration, and support for new system installations
• Deliver support for multiple proprietary and third-party product lines
• Troubleshoot and resolve issues using knowledge of electronics, firmware, relay logic, and I/O systems

2. Customer Service & Communication

• Work directly with clients and field technicians via phone, email, and video calls
• Maintain a high level of professionalism and customer service in all interactions
• Provide light user training and support as needed

3. Software & Network Operations

• Support and maintain Microsoft SQL Server databases
• Work with Microsoft operating systems, IIS web-based applications, networking, and Active Directory
• Troubleshoot software and hardware communications issues across systems
• Manage multiple client issues and product lines simultaneously

4. On-Call & Rotational Responsibilities

• Participate in 24/7 on-call coverage for after-hours, weekends, and holidays as scheduled
• Respond quickly to emergency support calls with effective troubleshooting and resolution

Qualifications and Skills:

• Excellent verbal and written communication skills
• Outstanding customer service and client-facing abilities
• Proficiency with proprietary software and web-based (IIS) applications
• Strong background in computer technology, networks, and electronics

Knowledge of:

• Microsoft SQL Server and database maintenance
• Microsoft operating systems
• Microsoft networking and Active Directory
• Mechanical hardware (a plus)
• Relay logic, firmware, inputs/outputs
• Ability to multitask across clients, tickets, and systems
• Light training skills for end users
• Must have a valid driver’s license and be open to occasional local travel
• Electronics or mechanical experience is a plus

Preferred Certifications:

• MS A+ Certification
• MSDE Certification