Offer summary

Qualifications:

Bachelor's or Master's degree in Computer Science, Engineering, or related field., 7+ years of experience in SRE or similar roles within SaaS/cloud environments., Strong knowledge of Linux/Unix systems and shell scripting., Experience with cloud platforms like GCP, AWS, or Azure, and container orchestration tools such as Docker and Kubernetes..

Key responsibilities:

Design, build, and maintain highly available and fault-tolerant infrastructure.

Develop and optimize monitoring, alerting, and incident response processes.

Automate deployment and configuration tasks using infrastructure-as-code practices.

Collaborate with development teams to enhance software reliability and manage release processes.

Bold started out in 2012 as an app developer with a simple focus: to extend platform capabilities with technology that helps brands grow, and to deliver great service along the way. As ecommerce accelerated, it fuelled changing shopper expectations and new challenges for retailers and brands. We, in turn, evolved to focus on the stage of the shopper journey that was holding them back from growth - the checkout experience. Bold’s Checkout Experience Suite is the only high-converting, customizable headless checkout with built in subscriptions and pricing capabilities, for a checkout without limits. Leading omnichannel retailers like Vera Bradley, Harry Rosen, and Staples Canada, and emerging DTC brands, such as Pepsi and Mars, trust Bold to overcome one-size fits all platform limitations, improving checkout conversion and delivering anywhere commerce.

Who is Bold Commerce?

Bold Commerce powers personalized checkout experiences for leading omnichannel retailers and directtoconsumer brands.

As a leader in the composable commerce space, Bold makes checkout better, boosting profitability by enabling personalized, customerspecific checkout flows designed to increase the Checkout Power Trio of conversion, AOV, and LTV not just conversion. Built with a composable & headless architecture, Bold Checkout fits with any commerce stack, making it easy to overcome platform limitations. Leading omnichannel retailers like Harry Rosen and Staples Canada trust their business with Bold Checkout.

Named one of Built In Austin’s Best Places to Work, Canada’s Top Employers for Young People, and Manitoba’s Top Employers, were a dynamic team that truly cares about building the future of ecommerce. We live by the BUILDERS Code , a shared set of practices, beliefs, and values that help shape this remotefirst company.

Founded in 2012, with team members (Builders) located throughout Canada and the U.S., and backed by investors like OMERS Ventures, WhiteCap Venture Partners, and Round13 Capital, Bold is leading the way to a better, composable ecommerce future.

About the role

Bold is looking for a Senior Site Reliability Engineer (SRE) to design, build, and maintain the systems and tools that support our SaaS infrastructure. You’ll play a key role in ensuring our platforms are reliable, scalable, and performant. Working closely with developers, product managers, and IT operations, you’ll help shape robust solutions that align with our servicelevel objectives (SLOs) and deliver value to our merchants.

What you’ll do

Design and maintain highly available, faulttolerant infrastructure to support our SaaS products

Develop and optimize monitoring, alerting, and incident response processes

Improve system performance through capacity planning, load testing, and performance tuning

Automate deployment and configuration tasks using infrastructureascode practices

Partner with development teams to enhance software reliability through efficient CICD pipelines and release management

Conduct root cause analysis and postincident reviews to drive continuous improvement

Contribute to the architecture of performance monitoring systems and train teams on reliability best practices

Organize and manage execution of planned projects

Balance speed and stability in product delivery while upholding welldefined SLOs

What we’re looking for

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
7+ years of experience in SRE or a similar role within a SaaScloud environment
Strong LinuxUnix systems knowledge and shell scripting
Experience with GitOps (ArgoCD is a plus)
Proficient in at least one language (e.g. Python, Go, Ruby) and familiar with tools like Ansible, Terraform, or similar
Handson experience with cloud platforms (GCP preferred; AWSAzure also relevant) and container orchestration (Docker, Kubernetes)
Solid grasp of networking, monitoring (e.g. Prometheus, Grafana, OpenTelemetry), and incident management
Strong collaboration and communication skills, with a focus on documentation and crossfunctional partnership
Trusted team player who builds relationships and cultivates a culture of reliability
Flexible hours with participation in an oncall rotation and occasional scheduled maintenance