Senior Integration Coordinator

🌀 Welcome to ZIZO Technologies

At ZIZO, were crafting experiences that simplify, gamify, and enhance our users everyday working lives. As an Integration Coordinator, you’ll be at the heart of this exciting mission handling onboarding operations for our clients, working alongside a dynamic team that thrives on solving complex challenges.

🌀 Your Role in Our Story

At ZIZO, we believe that creating a great product requires not only a compelling vision but also strong leadership and a clear structure to bring that vision to life. The Integration Coordinator at ZIZO is an expert in people KPIs, responsible for shaping the KPI extraction and analysis processes. The ultimate goal is to deliver an exceptional user experience while maximizing value for our clients’ businesses.

As an Integration Coordinator, you’ll play a pivotal role in the onboarding and integration operations for our clients. Youll leverage your experience, ZIZO’s expertise in people KPIs and power of our Integration Platform, to setup data ingestion, validate KPI and analyze people performance to provide excellent onboarding experience for our clients.

Responsibilities:

• Integrations Inception:
• • Investigate client’s KPIs in collaboration with the Integration Team
  • Act as a People KPI expert and advise clients on KPI selection tailored to their business
  • Explore client data storage systems alongside the Integration Team
  • • Integrations Analysis: Design requirements for custom API integrations with client data sources and design of formulas for KPI extraction
    • Integrations Setup:
    • • Set up integrations for client’s at ZIZO environments, using instruments of our Integration Platform
      • Configure KPI extraction formulas using ZIZO Integration Platform
      • Collaborate with Integration Product Owner to design new features for ZIZO Integration Platform to simplify and enhance integration process
      • • Analysis of Client’s people performance:
        • • Perform KPI analysis using ZIZO internal tools
          • Communicate with the client and select the optimum path (challenging, but achievable) in each KPI expectations
          • • Ensure Data Integrity:
            • • Together with Integration Dev Team build instruments and tools for data integrity validation
              • Validate data integrity of clients’ KPIs
              • • Lead Emergency Cases:
                • • Lead communication with clients to resolve datarelated issues
                  • Manage communication with external data providers in case of datarelated issues
                  • Together with Integration Product Owner coordinate Integration Dev Team on the required updates
                  • • Data Vendors (Partners) Communication:
                    • • Conduct health checks with Data Vendors quarterly, to monitor any upcoming releases on the Data Vendors’s side that may improve the data import flow or make impediments for us
                      • Quarterly discuss and explore any partnership opportunities, like new clients of them, new features, events, conferences etc. what can be valuable for ZIZO Sales Team

                      • Requirements

                        • 6+ years of experience as a Tech Support or a QA with Tech Support responsibilities
                        • Experience in leading people and handling clients management operations
                        • Good understanding of SQL and experience with scripting languages (Bash, Shell, JavaScript)
                        • Be Dependable and ResultsOriented Person. You thrive in environments where you can take ownership and see things through to completion, ensuring that features are not just planned but delivered with precision and purpose.
                        • Be used to AI tooling for work or personal tasks. Be eager to explore new tools, workflows, and ideas to improve efficiency, and to deepen your understanding of AI while using it regularly.
                        • Be SelfManaged Person**.** Your motivated nature means you thrive without micromanagement, and your ability to work effectively within international team.
                        • Be open for business trips onsite to meet client representatives

                        • Benefits

                          🌀 Join Us

                          Ready to embark on this journey? Were excited to see how you can blend your talents with our vision. Dive into a role where your skills will not only be celebrated but will also drive the future of digital interactions at ZIZO Technologies.