Minimum 5 years of overall IT experience with at least 3 years in middleware support and administration.
Proficiency in web technologies such as Java, Tomcat, Apache, and Unix.
Experience supporting external customer-facing websites and handling middleware updates and configuration changes.
Strong troubleshooting, analytical, communication, and coordination skills, with knowledge of ITIL and Agile methodologies.
Requirements:
Monitor alerts, perform health checks, troubleshoot issues, and escalate problems as needed.
Support and maintain web applications, middleware, and infrastructure for internal and external sites.
Apply updates, patches, and configuration changes to middleware systems.
Manage user accounts, security, and participate in risk and security activities.
Job description
Exp 8+yrs
Notice periodImmediate 15days
LocationBangalore
POSITION OVERVIEW : Middle ware Support Sr. Analyst
Relevant Exp 5+ years
Must have skills Tomcat, Apache, Web logic, Java
Location Bangalore
Shift Timing early and afternoon shifts, 247365 oncall on rotation.
The Middleware Support Analyst is primarily responsible for providing L1L2 24x7 support in a complex and high availability external customer facing websites. Additional responsibilities include but not limited to the following.
Responsibilities:
• Alert monitoring, perform health checks, troubleshooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles
• Support web sites (application, Middleware & infrastructure tiers) both within the organization and external at the hosting provider
• Applies middleware updates, patches, and configuration changes
• Responsible for adding, removing, or updating user account information, and resetting passwords, security and documenting the configuration of the system
• Participate in risk and security related activities
Qualifications:
• 5 years overall IT experience with at least 3 years experience in application Middleware administrationsupport in technologies related to the web (Java, Tomcat, Apache, Unix etc.)
• Experience in supporting external customer facing websites
• Experience with tools like Remedy, ServiceNow, JIRA, Confluence, and SharePoint, and understanding of ITIL concepts and Agile methodology
• Welldeveloped analytical troubleshooting and problem resolution skills, including the ability to analyze complex situations
• Excellent communication skills, interpersonal skills including strong facilitation and coordination skills
• High level of initiative and ownership mentality
