Offer summary

Qualifications:

Bachelor's Degree in a related field., 4 to 7 years of experience in IT Service Management processes., Experience with ServiceNow ITSM Suite and Service Catalog Management., Certifications such as ITIL Foundation and ServiceNow are preferred..

Key responsibilities:

Lead development and implementation of Service Catalog Management processes.

Drive continual service improvement and oversee ServiceNow platform enhancements.

Support organizational change management for SCM adoption.

Collaborate with Governance, Risk & Compliance to develop related policies and controls.

Job description

Acts as an IT Service Management Process SME responsible for the development, implementation and management of Service Catalog Management Processes & Policies as determined by the overall ITSM Roadmap.
Lead and drive all Continual Service Improvement enhancements to the SCM process and ServiceNow implementation in accordance with Industry Good Practice (i.e., ITIL Framework).
Participate in the organizational change management plan supporting the adoption of SCM processes and tools working with People Management and other departments in the promotion of standardized processes across the JCI Technology organization.
Manage and work with the Governance, Risk & Compliance department on the development and operationalization of Associated SCM Policies and Controls
Manage and drive the development, enhancement, and configuration of the ServiceNow platform in support of SCM, ensuring data quality and consistency.