8 to 15 years of experience in IT service management and ServiceNow solutions.
Proven track record in delivering large-scale ServiceNow projects and supporting global ITSM platforms.
Strong understanding of ITIL best practices and industry standards.
ServiceNow and ITIL V3 foundation certifications are preferred.
Requirements:
Manage and lead ServiceNow implementation projects, ensuring delivery against set goals.
Coordinate with stakeholders to define project scope, requirements, and solutions.
Monitor project progress, budgets, and resource allocations, and report to stakeholders.
Support continuous improvement initiatives and ensure quality assurance throughout projects.
Job description
Able to identify core project team members and manage the project against set deliverables
ServiceNow experience on Implementation, Design, Upgrades, Performance analytics, Configuration of LDAP, GIR, Service Catalog, Workflow, Incident, Problem, Change Management, Knowledge Management, Release Management, Asset Management, Service Request Management, Service Level Management, Reports and Update set migration.
Enforce project guidelines, manage project budgets, allocations, and resourcing requirements
Able to plan and project deployment of critical deliverables, track and update deviations and work on building performance improvement plans (People, Process, Technology Focus)
Lead quality assurance
Monitor and report on project progress
Present to stakeholders reports on progress as well as problems and solutions
Implement and manage change when necessary to meet project outputs
Evaluate and assess the result of the project
Support relevant stakeholders to define and document the problem and the highlevel solution to solve largecomplex prospects, supportowns the problem definition and documentation
Ability to analyse the customerclient issues and provide relevant solutions, anticipate customer needs, and provide inputs for solutioning
Should have strong business value articulation skills
Able to liaise with customerclient key stakeholders and drive strategic planning and improvement initiatives
Qualification:
8 to 15 years’ experience
Proven experience in Delivering ServiceNow Solutions to large customers
Proven experience of Project Management, implementing and supporting global ITSM platform solution with ServiceNow as preferred tool
Domain Knowledge:
Demonstrate thorough understanding of industry standards to suggest relevant enhancements for simple gaps and compliance.
Demonstrates a deep understanding of ITIL best practices as core skill
Understands the IT Services landscape at various levels. Understands how to manage delivery sales in an IT business environment.
