3 to 5+ years of experience in service management and ServiceNow modules.
2+ years of hands-on experience with ServiceNow administration, configuration, and development.
Proficiency in JavaScript, XML, HTML, and CSS.
Excellent communication and analytical skills, with ITIL certifications preferred.
Requirements:
Manage ServiceNow ITSM and PPM modules, including adoption and enhancements.
Perform daily administration, troubleshooting, and environment maintenance.
Configure applications and develop reports, dashboards, and automated scripts.
Produce weekly status reports and participate in meetings.
Job description
Job Description:
Job Overview
Samsung SDS is currently seeking a ServiceNow Technical Consultant to join our team to manage ServiceNow ITSM ;amp; PPM module adoption, enhancement, operations management and best practice implementation.
How You Will Make An Impact
Perform daily Administration, troubleshooting and resolution of ServiceNow environments.
Analyze, log and estimate all requests for incident assistance, enhancements and maintenance.
Configure ServiceNow applications to support customer enhancement requests.
Perform regular environment maintenance
Perform report and dashboard development
Create and execute ATF scripts
Perform data imports
Produce weekly status reports and participate in weekly status meetings
What you Will Need to succeed
3~5+ years experience of overall service management with strong working knowledge of various ServiceNow modules Incident, Problem, Change, Knowledge, Configuration Management, Service CatalogService Request
Excellent oral and written communication skills
Outstanding analytical and problemsolving skills to resolve technical skills
2+ years od handson experience administering, configuring and development on ServiceNow platform
Proficient working with workflows, business rules, UI pages, UI actions, UI policies, ACLs, and notifications.
3+ years experience using JavaScript, XML, HTML and CSS
Experience integrating thirdparty software and APIs with ServiceNow using REST and SOAP
Preferred Qualifications
ITILv3v4 Foundations Certifications
Experience in Orchestration, Performance Analytics and LDAP, SSOOkra and MID Servers.
