Service_Now_Developer_Kritika_Infogain

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

3 to 5+ years of experience in service management and ServiceNow modules., 2+ years of hands-on experience with ServiceNow administration, configuration, and development., Proficiency in JavaScript, XML, HTML, and CSS., Excellent communication and analytical skills, with ITIL certifications preferred..

Key responsibilities:

  • Manage ServiceNow ITSM and PPM modules, including adoption and enhancements.
  • Perform daily administration, troubleshooting, and environment maintenance.
  • Configure applications and develop reports, dashboards, and automated scripts.
  • Produce weekly status reports and participate in meetings.

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Job description

Job Description:
  • Job Overview
  • Samsung SDS is currently seeking a ServiceNow Technical Consultant to join our team to manage ServiceNow ITSM ;amp; PPM module adoption, enhancement, operations management and best practice implementation.
  • How You Will Make An Impact
  • Perform daily Administration, troubleshooting and resolution of ServiceNow environments.
  • Analyze, log and estimate all requests for incident assistance, enhancements and maintenance.
  • Configure ServiceNow applications to support customer enhancement requests.
  • Perform regular environment maintenance
  • Perform report and dashboard development
  • Create and execute ATF scripts
  • Perform data imports
  • Produce weekly status reports and participate in weekly status meetings
  • What you Will Need to succeed
  • 3~5+ years experience of overall service management with strong working knowledge of various ServiceNow modules Incident, Problem, Change, Knowledge, Configuration Management, Service CatalogService Request
  • Excellent oral and written communication skills
  • Outstanding analytical and problemsolving skills to resolve technical skills
  • 2+ years od handson experience administering, configuring and development on ServiceNow platform
  • Proficient working with workflows, business rules, UI pages, UI actions, UI policies, ACLs, and notifications.
  • 3+ years experience using JavaScript, XML, HTML and CSS
  • Experience integrating thirdparty software and APIs with ServiceNow using REST and SOAP
  • Preferred Qualifications
  • ITILv3v4 Foundations Certifications
  • Experience in Orchestration, Performance Analytics and LDAP, SSOOkra and MID Servers.
  • Working knowledge of Agile

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

JavaScript (Programming Language)Soap NoteServiceNowUI ComponentsIssue TrackingConfiguration ManagementIncident ManagementNotification ServicesHyperText Markup Language (HTML)Change ManagementBusiness LawKnowledge ManagementGroup PolicyProblem ManagementCascading Style Sheets (CSS)Service CatalogProcess ManagementInformation Technology Infrastructure LibraryLDAP AdminAgile Software DevelopmentPerformance Analytics

Other Skills

  • Problem Solving
  • Communication
  • Analytical Skills
Are you interested?

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