Solution Delivery Executive (Project & Operations) (Philippines)

Join the ride at SWAT Mobility If youre up for a challenge with one of the most exciting startups in the field of smart mobility!

SWAT is a hightech mobility company that focuses on dynamic, ondemand, ridesharing technology. With our worldclass routing platform, we have deployed our solutions for governments in Singapore, and Sydney, focusing on Last One Mile and Low Ridership use cases. Having deployed in 7 countries, we also look at solving multiple mobility challenges, one of which includes optimising employee transport for large corporations to bring higher convenience for their staff and reduce costs through greater efficiencies. We are reimagining how people move in the future.

As part of our expansion plans, we’re looking for a Project & Operations (Solution Delivery Executive) to join our Philippines Solution Delivery Team.. The individual’s #1 priority is to ensure smooth project and operations management of employee or public transportation solutions.

Duties

• Provides leadership to the project management. Lead entire life cycle of system implementation projects in both waterfall and agile methods
• Responsible for delivering excellent customer experience to clients as the main point of contact and goto person for SWAT Mobility
• Collaborate with the internal multidisciplinary team based globally to oversee and supervise the planning and successful delivery of the project
• Capable of managing daytoday operational aspects of an entire project lifecycle
• Liaise with relevant stakeholders to provision development and deployment activities
• Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements
• Resource management
• Ensure SWAT Transportation services run smoothly and meet KPIs, including closely tracking driver, vendor, customer support and transport operations
• Manage key stakeholder relationships with clients, participating companies, bus operators and other partners
• Continuously streamlines project management practices and improves both the efficiency of project rollout as well as the success of ongoing BusinessAsUsual projects
• Propose and implement new process improvements, analytics and measurable KPIs to continuously enhance SWAT’s customer service and operations
• Provide first line service support for partners, passengers, drivers and operators including managing any inapp queries they might have
• Create and setup service sessions on SWAT’s cool operation interface
• Key focus on project related operations, training and testing related tasks as required
• • Other adhoc duties as assigned on a day to day basis

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    Desired Skills:

    • Strong communication skills; confidence to speak with clients, operators and users and explain the product
    • Able to build strong processes
    • • Loves autonomy and independence – able to function in a new office with a small number of employees and selfdriven to adapt to the changes of a startup environment
      • Loves challenges
      • • Team player able to pick up the slack to ensure the smooth running of operations
        • Fast learner and technologically savvy, able to pick up new monitoring tools quickly
        • Coolheaded and patient, able to maintain professionalism during times of disputes and resolve issues calmly, even when under pressure
        • Passionate about customer success
        • Street smart and thinks fast on your feet
        • Able to do work during oddhours when the need arises, to ensure operations are not disrupted during the entire day
        • Ability to prioritise, responsible and VERY hands on. This is relevant both on the operation side and on the customerfacing aspects.
        • Quickly able to judge when escalations are required, but decisive to solve most issues independently

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          Qualifications:

          • Preferred location of staff: Metro Manila, Philippines
          • Bachelor’s degree from a recognized university
          • 13 years of project management experience delivering customised solution and or system integration type projects
          • • • Must be able to travel within Philippines
              • Good communication skills, and strong stakeholder management abilities. Confident to liaise with senior customer stakeholders right down to giving training to end users who might not be techsavvy
              • Training experience (desired)
              • Experience or able to quickly pick up technology concepts, service customisation and handling requirements dealing with app development
              • • • Proficiency or able to learn related software tools quickly (Microsoft office, JIRA, Notion, Google Gsuite etc)

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