Spanish Speaking Airline Customer Service Agent

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for a Spanish Speaking Airline Customer Service Agent. This role is ideal for individuals who love travel and have a passion for assisting customers, as you will be the first point of contact for Spanishspeaking passengers seeking help with their airline queries.

Responsibilities

• Deliver outstanding customer service to Spanishspeaking clients via phone, email, and chat.
• Assist with flight information, reservations, cancellations, and amendments.
• Address and resolve customer concerns and queries with efficiency and professionalism.
• Stay informed about airline services, policies, and industry updates to provide accurate guidance.
• Maintain detailed records of customer interactions in the CRM system.
• Work in tandem with other teams to ensure seamless customer experiences.
• Engage in continuous training to enhance knowledge of products and improve service delivery.

• Requirements

  • Fluent in Spanish and English, with excellent verbal and written communication skills.
  • Previous experience in customer service, preferably within the travel or airline sector.
  • Strong interpersonal skills with a knack for resolving issues.
  • Ability to work in a fastpaced environment while maintaining composure.
  • Knowledge of customer service software and basic MS Office applications.
  • Highly organized and detailoriented.
  • A genuine interest in travel and a desire to help customers have a positive experience.

  • Benefits

    1. Competitive Monthly Salary
    2. Monthly Performance Bonus
    3. Fully Paid Training
    4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    5. Health Insurance
    6. Private Health Insurance
    7. 2 Extra Salaries Per Year
    8. And Much More...