Spanish Speaking Tier 1 Support Agent

Patrique Mercier Recruitment FR is thrilled to seek a Spanish Speaking Tier 1 Support Agent to join our dynamic team. This position is perfect for individuals who excel in customer service and are eager to assist our Spanishspeaking clients. As a Tier 1 Support Agent, you will provide the first line of support, addressing inquiries and resolving issues efficiently.

Responsibilities

• Handle incoming customer inquiries from Spanishspeaking clients via phone, email, and chat with professionalism and care.
• Troubleshoot basic technical problems and offer effective solutions or escalate as necessary.
• Deliver accurate information about our products, services, and policies in a friendly manner.
• Log all customer interactions and resolutions in the support management system promptly.
• Assist customers in understanding product features and share tips to enrich their overall experience.
• Collaborate with team members to continuously enhance service delivery and client satisfaction.
• Stay updated on company offerings, industry developments, and service updates to provide informed support.

• Requirements

  • Fluency in Spanish and English, with excellent communication skills both verbally and in writing.
  • Experience in customer service or similar support roles is advantageous.
  • Strong analytical and problemsolving competencies with a customercentric approach.
  • Ability to thrive in a highenergy, fastpaced environment.
  • Familiarity with customer support software and CRM systems is an asset.
  • Exceptional attention to detail and the ability to handle multiple tasks concurrently.
  • A positive attitude and a strong desire to assist customers.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...