Spanish Speaking Remote Support Specialist

Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking Remote Support Specialist. In this role, you will be the frontline support for Spanishspeaking clients, providing outstanding customer service and technical assistance. This is a remote position ideal for individuals who are proactive and enjoy solving problems for users.

Responsibilities

• Provide highquality support to Spanishspeaking customers through various remote channels, including phone, email, and chat.
• Identify, diagnose, and troubleshoot technical issues related to software, hardware, and applications.
• Guide customers through stepbystep solutions and walk them through basic troubleshooting processes.
• Keep detailed documentation of support cases and maintain accurate records in the support system.
• Collaborate with technical teams to escalate and resolve more complicated technical issues.
• Conduct followups with clients to ensure complete resolution of issues and achieve customer satisfaction.
• Stay updated on new products, services, and industry trends to enhance customer support experience.

• Requirements

  • Fluency in Spanish and English, with exceptional verbal and written communication skills.
  • Prior experience in customer support or technical support is highly desirable.
  • Strong troubleshooting abilities and a knack for problemsolving.
  • Customeroriented mindset with excellent interpersonal skills.
  • Familiarity with remote assistance tools and customer relationship management (CRM) software is beneficial.
  • Ability to work independently in a remote setup while managing multiple tasks efficiently.
  • Enthusiasm for technology and a commitment to ongoing professional growth in the tech field.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...