Service Desk Engineer Identity

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 20242025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. Were on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer to join our Identity team in Australia.

The Service Desk Engineer – Identity is responsible for managing and resolving identity and accessrelated service requests and incidents across Microsoft 365, Active Directory, Entra ID, and associated platforms. The role ensures secure, timely, and accurate execution of onboarding, offboarding, account management, mail flow troubleshooting, and permissions changes, while maintaining adherence to contractual SLAs and security best practices.

Requirements

What Youll Do:

• Manage mail flow issues, distribution lists, shared mailboxes, and calendar permissions
• Configure mailbox permissions, forwarding, and aliases
• Maintain licensing and provisioning using Microsoft 365 Admin Center and PowerShell
• Create, modify, and disable user accounts in Active Directory and Entra ID
• Manage group memberships and rolebased access controls
• Handle onboardingoffboarding workflows and maintain related documentation
• Update user information (e.g., name, department, manager) based on business needs
• Assist with MFA setup, conditional access changes, and compliance rule management
• Report and escalate identity or emailbased security incidents
• Follow identity hygiene and security best practices
• Provide support via ticketing system, phone, and email
• Clearly communicate technical resolutions to all user levels
• Ensure prompt and accurate service to maintain customer satisfaction
• Document troubleshooting steps and standard procedures
• Collaborate with support teams for smooth ticket escalation and resolution
• Contribute to process improvements to enhance service quality and efficiency
• Serve as the team’s escalation point for complex issues

• What Youll Bring:

  • Proven experience in Active Directory and Microsoft Entra ID administration.
  • • Handson experience with Exchange Online and Microsoft 365.
    • • Strong understanding of identity security principles and rolebased access controls.
      • • Experience using a ticketing system (ConnectWise)
        • • Excellent communication and presentation skills, with the ability to convey complex information to IT and nonIT stakeholders.
          • • Detailoriented with a high level of accuracy and a commitment to meeting tight deadlines.
            • • Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
              • • Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fastpaced environment.
                • Experience with PowerShell scripting for identity automation.
                • • Knowledge of MFA, Conditional Access, and Microsoft Defender for Identity.
                  • • Microsoft certifications (e.g., SC300, MS100, MS101) are highly regarded.

                    • Benefits

                      Why Youll Love Working Here:

                      Our company is more than just a workplace, its a hub of inspiration and creativity where employees love to work! Heres why:

                      • Hybrid working (for majority of our roles) with team anchor days to support collaboration.
                      • Extensive training and development opportunities that enable continual growth as part of your career planning.
                      • Extensive discounts and benefits to maximise your money.
                      • A choice of your IT equipment to maximise your success and access to costprice tech for your personal needs.
                      • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

                      • CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

                        Note: A valid Vulnerable People Working with Children Check (WWCC) and Police Check are required.