Offer summary

Qualifications:

Bachelor's degree in Computer Science or a related field., At least 4 years of experience in IT MSP, ITSM, or IT management., Over 2 years of proven experience as a Sales Engineer., Strong technical background with hands-on experience in digital technologies and SaaS..

Key responsibilities:

Provide technical support during pre-sales and post-sales processes.

Train customers on product usage and gather feedback for product improvement.

Report on product performance and identify solutions to reduce support costs.

Liaise with sales to increase business and track sales performance.

Job description

ABOUT THE ROLE:
We are looking for a qualified Technical Account Manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. You will be partnered with our account executive and engagement management teams to serve as the bridge between sales and operations.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.
RESPONSIBILITIES:
In this role, you'll get to...

provide technical support for customers to support pre-sales and post-sales processes
address all product-related queries on time
train customers to use products effectively
provide developers with customers’ feedback to help identify potential new features or products
report on product performance
identify solutions to reduce support costs
analyze customers’ needs and suggest upgrades or additional features to meet their requirements
liaise with the sales department to win new business and increase sales
establish best practices
keep track of sales performance metrics
perform other duties as needed by the role

REQUIREMENTS:
On day one, we'll expect you to...

have IT MSP, ITSM, or IT Manager 4+ years
have 2+ years proven work experience as a Sales Engineer
have experience working with SaaS companies
possess solid technical background with hands on experience in digital technologies
have familiarity with software and front-end development
possesses an ability to gasp customers’ needs and suggest timely solutions
have excellent verbal and written communication skills
have strong analytical and problem-solving skills
have BSc degree in Computer Science or relevant field
have a fully functional and up-to-date computer with which to perform duties
be willing to install next-generation endpoint protection on the computer
be a current resident of the Philippines and can perform work from there
be willing to work in US Pacific time zone or client time zone.