Shopify Technical Account Manager (Remote)

LMG Staffing Solutions is hiring on behalf of our client, a digital agency providing web design, development, and CRO services to ecommerce brands on the Shopify platform.

They’re seeking a Technical Account Manager to serve as the primary point of contact for a portfolio of Shopify clients. This role includes managing communication, task delegation, project management, technical support, and helping identify opportunities for ongoing site improvements.

This is a parttime (approx. 20 hoursweek) role to start, with the goal of transitioning to fulltime within 2–4 months if it’s a good mutual fit.

Requirements

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for a portfolio of Shopifybased clients
  
  
• Maintain strong, proactive relationships through weekly or biweekly communication
  
  
• Provide updates on progress, clarify project timelines, and ensure client satisfaction
  
  
• Help identify upsell opportunities based on client needs and service options
  
  

• Technical Implementation (Shopify)

  • Make backend updates in Shopify, such as:
    
    
  • • Adjusting shipping settings
      
      
    • Installingconfiguring apps
      
      
    • Modifying navigation menus
      
      
    • Setting up discounts or promotional banners
      
      
    • Updating product or content pages
      
      
    • • Troubleshoot issues directly on the website or using related tools
        
        

      • Project & Task Management

        • Translate client requests into actionable tasks
          
          
        • Delegate work to internal specialists (designers, developers, SEO, etc.)
          
          
        • Track progress in the project management system (e.g., Teamwork)
          
          
        • Ensure timely delivery of tasks and clear communication of status updates to clients
          
          

        • Performance Monitoring & Optimization

          • Conduct quarterly website assessments using a predefined checklist
            
            
          • Identify improvement areas across UX, functionality, and conversion performance
            
            
          • Recommend priority changes or initiatives based on insights and client goals
            
            

          • Internal Collaboration & Communication

            • Use Slack, Loom, and Zoom to collaborate with internal team members
              
              
            • Participate in weekly team operations meetings and ad hoc client calls
              
              
            • Maintain thorough documentation of updates, decisions, and next steps
              
              
            • Support a culture of asynchronous communication and proactive coordination

            • Qualifications
              You may be a strong fit if the following describes you:

              • 2+ years of experience in digital project management, account management, or technical client services
                
                
              • Strong communicator who is comfortable being clientfacing and working crossfunctionally with internal teams
                
                
              • Experience supporting clients on technical matters, including site configurations, pluginapp installations, UXUI feedback, and general troubleshooting
                
                
              • Prior experience with website platforms; Shopify experience is highly preferred
                
                
              • Familiar with ecommerce, UXUI principles, analytics, and CRO concepts
                
                
              • Highly organized, punctual, and processoriented
                
                
              • Proficient with project management tools such as ClickUp, Asana, or Teamwork
                
                
              • Available during standard business hours in the EST time zone (9 AM–5 PM EST)
                
                

              • Bonus Experience
                (Not required, but preferred)

                • Shopify site configuration or development
                  
                  
                • Background in web design or frontend development
                  
                  
                • Experience with ecommerce AB testing
                  
                  

                • Familiarity with SEO best practices
                  

                  Benefits

                  • Flexible hours
                    
                    
                  • Remote work
                    
                    
                  • Revenue share on accounts you manage
                    
                    
                  • Health stipend
                    
                    
                  • Home office stipend
                    
                    
                  • Continuing education stipend
                    
                    

                  • Holidays and paid time off (after trial period)