Offer summary

Qualifications:

Fluent in written and spoken Slovak., Proficiency in English at C1 level., Technical familiarity with iOS and/or MacOS or similar technology., Customer-oriented attitude with a willingness to provide excellent service..

Key responsibilities:

Serve as the first contact point for Slovak-speaking customers.

Identify and address customer needs to ensure satisfaction.

Troubleshoot software issues on mobile devices and assist with account management.

Handle large volumes of calls and emails, resolving customer complaints and building trust.

Job description

Are you a fluent Slovak speaker? Are you ready to join one of the biggest multinational technology companies?

We are looking for Slovak Technical Support Specialists to work for the world’s largest multinational technology company that specializes in consumers electronics, software and online services! Join a dynamic & multicultural team and let your new journey begin in Greece!

Benefit from a unique opportunity to become technical representative for one of the biggest American tech companies and kickstart your career dynamically!

Responsibilities

Act as the first point of contact for all the Slovakspeaking customers
Identify and assess customers’ needs to achieve satisfaction
Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to managesecure their account & passwords
Resolve customers’ online store postsales requests
Manage large amounts of incoming calls & emails
Build sustainable relationships and trust with customer accounts
Handle customer complaints, provide appropriate solutions

Requirements

Fluency both in written and spoken Slovak
C1 in English
Technical skills
Familiar with iOS andor MacOS, or comparable technology, is preferred
Customeroriented attitude
Willingness to provide exceptional customer experience
Relocation to Greece
EU Citizenship

Benefits

1300€ gross monthly salary
14 salaries per year
Monthly bonuses up to 200€
Transportation bonus of 100€
Relocation package covered (Flight tickets, 2 weeks free accommodation, paid real estate agency in order to find you an apartment, taxi fare from the airport to your hotel)
Work from home policy, but based in Greece
Training course
First class ongoing training and development
Career development opportunities
You will join a multinational market leading call center company
Multicultural and modern working environment