We are seeking a Solutions Architect to join our team at Coder. This role will be responsible for a lot of important business and technical functions at Coder. Our number one priority at Coder is helping our customers realize the full potential of their developers. This means using Coder Enterprise software to drive more efficiency and security. Coder allows developers to innovate without worrying about setting up and updating their environments every time they move to new projects or dealing with the support of their development environments. This role will be with the team responsible for the onboarding of customers and ensuring they have a bestin class experience from day one.
This is a strategic role at a rapidly growing technology startup. As such, you will be wearing many hats and will definitely be able to showcase your cloudnative and appdev superpowers. You will have the opportunity to help define the process for customer adoption, help create best practices within the evolving CDE space and champion customer feedback to our engineering team.
What you’ll do here
Design and deliver worldclass architectures based on customer assessment and needs
Perform customer onboarding, periodic reviews, and proactively alert customers of any impending issues
Demonstrate an indepth understanding of the company products, functions, features, and benefits
Predict issuesconcerns and ability to elevate them to the appropriate point of contact and managing to a swift resolution
Enhance the support of technical assistance for customers on all aspects of Coder’s products
Updating product docs, writing howto guides, statements of work for contracts, etc.
Bringing customer feedback to engineering to ensure the product continues to be easier to onboard and use over time
What we’re looking for
You have at least 2 5 years of experience as a Solutions Architect
A minimum of 2 years of technical sales experience
Experience working hands on with engineers at enterprise companies and have a deep understanding of their constraints, needs and issues, especially early postsales
Strong customer facing skills including the ability to earn trust from technical contacts on the customer side
Customer empathy which means you understand that the best technical solution may not always work for your customer’s workflows
Comfortable working in enterprise environments, and understanding of their constraints
Application development experience and a firm understanding of how large enterprises manage the appdev process. Having context of how the industry has modernized over the years would also be valuable.
Deep foundational and working knowledge of Linux operating systems and system administrative experience
2+ years of demonstrated experience with containerization tools such as Docker and Kubernetes
Experience working inside at least one of the following: AWS, Google Cloud, Microsoft Azure environments
1+ years of strong understanding of infrastructureascode tooling, specifically Terraform
Firm understanding of computer networking, specifically ingress controllers, proxies, and load balancers
Strong verbal communication and technical writing skills
Strong Emotional Intelligence
Selfmotivated, with a creative and analytical mindset
Bonus tacos if you have
(Tacos? If you need an icebreaker, ask how we say thanks by giving tacos!)
A track record at both startup or midtolarge software providers
Opensource software contributions
Background as a Software or DevOps Engineer
Experience with Tailscale
You have worked in a developer platform team, platform engineering or you have worked closely with these teams
You have a Kubernetes certification
Experience with Backstage.io and other developer tooling and solutions
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