Sales Customer Representative at Support Services Group Mexico

We’re seeking a motivated and goal-driven individual to join our team as a Sales Call Center Representative. In this role, you’ll be the voice of our company, connecting with both current and potential customers over the phone to promote our products and services, close sales, and build lasting relationships.

Success in this position requires excellent communication skills, a persuasive and confident approach, and the ability to thrive in a fast-paced, performance-driven environment.

Sales Call Center Representative Responsibilities

• Handle inbound calls from interested customers and convert inquiries into sales

• Follow a structured sales script while personalizing conversations to meet client needs

• Clearly explain product features and benefits to customers

• Overcome objections and close sales consistently

• Identify upsell and cross-sell opportunities to maximize customer value

• Meet or exceed daily, weekly, and monthly sales goals

• Document customer interactions and sales outcomes in CRM software

• Participate in regular sales training and team meetings to improve techniques and performance

• Maintain a positive and professional attitude with every call

Sales Call Center Representative Requirements

• Previous experience in a sales or call center role preferred

• Strong English skills

• High school diploma or GED required; college degree a plus

• Strong sales instincts and a results-oriented mindset

• Exceptional communication and persuasion skills

• Confidence in overcoming objections and closing sales

• Familiarity with CRM software and Microsoft Office Suite

• Fast and accurate typing skills

• Ability to multitask and stay organized under pressure