Senior System Analyst OP01822

🟢 Are you in Latin America? Join us as we actively recruit in this location, offering a comfortable remote environment. Submit your CV in English, and well get back to you!

We invite a technically advanced and motivated Senior System Analyst with extensive experience in designing and improving processes and technical solutions to join our team. You will help us build and maintain highquality software serving the needs of a top multinational chain of coffeehouses with over 38,000 stores in 80 countries. You will work together with multiple teams on various cloud components that support daytoday store operations.

🟩 Whats in it for you:

• Work with a globally recognized Fortune 500 company
• Help enhance and maintain a complex production system that features multiple InStore and Above store components
• Join a team of skilled specialists with an incredible knowledgesharing culture and a strong focus on team collaboration

• ✅ Is that you?

  • 5+ years of relevant experience as a System Analyst role
  • Strong technical background with handson production monitoring experience
  • Ability to read and understand programming languages (.NET, C#, JavaScript, Python), SQL
  • Experience with SaaS (Software as a Service) or Cloud software architecture
  • Understand APIfirst approach to building products
  • Experience analyzing, monitoring, and supporting complex production environments using tools like Splunk and PagerDuty
  • Ability to interpret dashboard metrics to support datainformed decisions
  • Demonstrated ability to work with design and engineering to deliver customer facing features
  • Excellent soft skills, stakeholder management, crossteam collaboration skills and proactive approach to getting things done
  • Hands on experience in developing roadmaps, managing priorities, writing user stories, refining product backlogs, and coordinatingprioritizing conflicting requirements in a fastpaced, changing environment with variety of stakeholders
  • Strong prioritization and backlog management skills with experience using Agile tools (Jira, Confluence)
  • UpperIntermediate English level
    

  • Desirable:

    • Exposure to largescale restaurant or retail tech systems
    • Background in engineering or software development
    • Experience working in international, multicultural environments

    • 🧩Key responsibilities and your contribution

      In this role, you’ll contribute to production support efforts, guide system configuration and testing, and collaborate across teams to deliver effective, reliable solutions.

      • Gather, analyze, and document requirements; support user story creation and backlog prioritization
      • Apply LEAN techniques to optimize business process design
      • Collaborate with engineering and SRE teams to guide system configuration, environment updates, and deployments
      • Support data conversion by extracting, loading, and validating data
      • Develop and review test plans, coordinate test environments, and validate results
      • Assist in 247 critical system support through incident analysis and resolution
      • Coordinate issue resolution with vendors and teams, ensuring clear communication
      • Create and maintain system documentation and facilitate training
      • Write and review adhoc queries for data analysis and reporting
      • Support roadmap development and backlog management in collaboration with stakeholders and engineering teams

      • 🎾 Whats working at Dev.Pro like?

        Dev.Pro is a global company thats been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background
        
        🌐 We are 99.9% remote — you can work from anywhere in the world
        🌴 Get 30 paid days off per year to use however you like — vacations, holidays, or personal time
        ✔️ 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
        ⚡️ Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
        💵 We pay in U.S. dollars and cover all approved overtime
        📓 Join English lessons and Dev.Pro University programs, and take part in fun online activities and teambuilding events

        Our next steps:

        ✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Internal interview — ✅ Client interview — ✅ Offer

        Interested? Find out more:

        📋How we work

        💻 LinkedIn Page

        📈 Our website

        💻IG Page