Key Facts

Remote From:

United Kingdom

Full time

English

Hard Skills

Door Security Help Desk Support Project Collaboration Technological Change Help Desk Support

Other Skills

•
Customer Service
•
Safety Assurance
•
Incident Reporting
•
Physical Flexibility

Roles & Responsibilities

Relevant educational background with BS7036/EN16005 certification.
Previous experience working on automatic doors is highly desirable.
Full current driving license is required.
CSCS Card is necessary for site access.

Requirements:

Maintain, repair, and optimize automatic door systems for clients.
Provide remote and on-site technical support and customer service.
Perform safety checks, investigate incidents, and handle customer complaints.
Manage documentation, stock, and adhere to safety and company procedures.

Job description

Job Title: Service Engineer – Automatic Doors (Remote, Scotland)

Location: Remote (Scotland-based candidates only)

Job Type: Full-time

Industry: Automatic Doors / Access Solutions

Start Date: ASAP

Salary: Competitive, based on experience

FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a dedicated and skilled Service Engineer to join our remote team.

As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients’ automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you’ll need to be Scotland-based to attend site visits and collaborate with other team members effectively.

Key Responsibilities:

Completion of PPM, reactive & modernization/upgrade calls.
To provide customer & colleague technical support & product modernization recommendations.
Completing door safety checks & investigating door incidents & customer complaints.
To provide on site customer support to EQS customers.
To adhere to company processes & procedures & highlight improvement opportunities.
Delivering customer service & maintaining QHSE compliance at all times.
Management & maintenance of your Tablet/paperwork, stock, vehicle, uniform & PPE.
To comply with all customer specific on site arrival/pre-work/working/departure processes & procedures.
To complete mandatory box tests after all calls.
OOH rota duty.

What We're Looking For: