Key Facts

Remote From:

Philippines

Full time

English

Hard Skills

Account Management Fair Debt Collection Call Center Experience Accounts Receivable Online Communication

Other Skills

•
Customer Service
•
Non-Verbal Communication
•
Social Skills
•
Problem Solving

Roles & Responsibilities

Minimum 9 months of BPO collections experience in international accounts.
Proficiency in using dialers and account management tools.
Knowledge of collection laws and regulations.
Excellent verbal and written communication skills with a customer service orientation.

Requirements:

Contact clients to collect outstanding payments.
Communicate professionally and patiently with customers to encourage payment.
Maintain trustful relationships while ensuring timely collection of debts.
Manage accounts effectively to meet collection targets.

Unifin Inc

About Unifin Inc

Unifin Inc. is a veteran-owned, full-service Business Process Outsource (BPO) and Accounts Receivable Management (ARM) firm led by a strong team of industry professionals with more than 100 years of combined industry experience. Established in 2011, Unifin provides solutions that enable businesses to meet the challenges associated with their outsourced omni-channel contact needs while improving efficiencies. With a solid team of expert managers, tenured trainers and cutting-edge technology, Unifin is able to customize BPO and communication strategies to a client’s specific industry for superior customer experience and maximum results. With consumer contact centers located in the United States, Asia, and Latin America, our clients find our employees knowledgeable in their respective industry and considerate when interacting with their customers.

Company type: SME

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

About the Company

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. We are looking for an extraordinary talent who will be part of our unique and diverse team. Are you passionate about company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? **

Be one of us, and be part of our success story!

Your Role

As a Collection Specialist, you are expected to contact clients and collect outstanding payments. You are to patiently and professionally communicate with customers in order to encourage them to pay their debts. You will strike a balance between maintaining trustful relationships and ensuring timely payments.

About You

For you to become a successful candidate for this role:

At least 9 months of BPO - Collections experience in International accounts
Must be capable of using dialers.
Must have proven account management experience.
Familiar with collection laws and regulations.
Excellent verbal and written communication skills and good customer service orientation must be possessed by the candidate.

Permanent Work from Home Requirements:

Operating System - At least Windows 11 OS installed
Processor - At least 2.0 GHz processor | Intel Core i3, i5, i7, or any dual-core or better processor
Memory (RAM) - Minimum of 8 GB RAM
Storage - At least 80 GB hard drive space | At least 20 GB of free space available
USB Ports & Peripherals - At least one available USB port | USB headset (combined microphone and headphones) with noise-canceling feature
Internet Connection - Internet access via cable or fiber only (DSL, satellite, or wireless connections are not permitted) | Minimum download speed of 10 Mbps | Minimum upload speed of 10 Mbps | Must be hardwired directly to the PC or laptop (Wi-Fi/wireless not allowed)

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

Do you think you fit all of this? Click the apply button now!

Ready to apply?

APPLY

Share ·