Offer summary

Qualifications:

Proven experience in a technical support or helpdesk role, preferably in a scientific or research setting., Strong understanding of software systems, databases, and cloud platforms., Excellent written communication skills to explain technical concepts clearly., Background or education in life sciences, biotechnology, or related fields is preferred..

Key responsibilities:

Provide email-based technical support to researchers and lab staff.

Troubleshoot software, system, and access issues related to biotech research tools.

Escalate complex technical problems to internal teams when necessary.

Maintain documentation of support tickets and contribute to support resources.

Job description

Salary: P300 per hour
Schedule: 12:00 AM 4:00 AM PHT

What are we looking for?

Skills Required:

Proven experience in a technical support or helpdesk role, ideally within a scientific or research environment.
Strong technical understanding of software systems, databases, and cloud platforms.
Excellent written communication skills with the ability to explain technical concepts clearly.
Experience with CRM e.g. HubSpot.
Experience with account software, in particular QuickBooks.
Ability to work independently and manage time effectively within a parttime schedule.

Preferred Skills:

Background or education in life sciences, biotechnology, or a related technical field.
Basic scripting, trouble shooting skills for upkeep of website e.g. WordPress
Understanding of regulatory and data integrity standards in biotech (e.g., GxP, HIPAA, GDPR).

What will you do?

Provide prompt and professional emailbased technical support to endusers, including researchers, lab staff, and collaborators.
Troubleshoot software, system, and access issues related to biotech research tools and platforms.
Escalate complex technical problems to appropriate internal teams when necessary.
Maintain detailed documentation of support tickets and resolution steps in the support system.
Collaborate with management departments to ensure optimal support outcomes.
Contribute to the creation and maintenance of support documentation and FAQs.
Ensure compliance with data privacy and security protocols, especially those relevant to the biotech sector.
Issue quotations, purchase orders, invoices using QuickBooks
Maintenance of HubSpot CRM customer relations, leads followup and email campaigns and updates on Company’s social media platforms.

OIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a toprated Philippines employer of choice.
Our Client is a leading R&D company dedicated to revolutionizing skin bioengineering through groundbreaking instrument development. As a spinout from London South Bank University (LSBU), they have been at the forefront of innovation since their establishment in October 2000.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.