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Technical Support Manager

NetSysCon Consulting (Hiring Leaders)

Roles & Responsibilities

  • 7-10 years of technical support experience.
  • Experience leading a technical support team for a product-based company.
  • Strong knowledge of SQL, RDBMS, and internet protocols like HTTP and DNS.
  • Programming skills in Python or Java, with familiarity with REST APIs and monitoring tools.

Requirements:

  • Manage L3 and L4 technical support for the product.
  • Lead and oversee a team of 5-6 support members.
  • Handle troubleshooting, system uptime, and downtime management.
  • Ensure high-quality customer service and implement innovative solutions.

Job description

We are looking for a Technical Support Manager for a leading established Fintech Platform.

Job Profile:
Responsible for handling L3 & L4 Support and should have experience in technical support for product.
Team Handling min 5 6 members reporting directly.
Troubleshooting, Command center, uptime and Downtime.

Requirements:
710 Years of Tech Support experience.
Must have experience leading tech support for a product based company.
Must have managed a team.
Strong knowledge of SQL and RDBMS concepts
Knowledge of how the Internet works (HTTP and DNS).
Programming knowledge and experience (Python or Java preferable).
Knowledge of REST API and related tools.
Exposure to centralised monitoring tools like Kibana
Expert in Project and issue tracking tools like Jira, zendesk
Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service
Problem solving ability, creativity to “thinkoutsidethebox”, proven track record in proposing and implementing new solutions for customers.
Excellent verbal and written communication skills, ability to disseminate information in a clear
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