Support Engineer

Who we are:

We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from worldclass investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.

Our culture:

• We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we maintain a remotefirst work culture. #WorkFromAnywhere

• We hire talented, selfmotivated individuals with extreme ownership and high growth orientation.

• We value performance and not hours worked. We believe you shouldnt have to miss your family dinner, your kids school play, friends gettogether, or doctors appointments for the sake of adhering to an arbitrary work schedule.

• Location

  • Remote India (From Home Beach Mountain Cafe Anywhere!)

  • We are a remotefirst company with a globally distributed team. So you can find your productive zone and work from there

  • About the role

    We’re looking for a Support Engineer to join our team and own the technical and functional customer support experience endtoend. This role sits at the intersection of technical support, engineering, and customer success. You’ll become a product expert, working closely with customers, thirdparty providers, and internal engineering teams to troubleshoot, resolve, and prevent issues across Sardine’s APIdriven platform.

    You’ll operate independently with global teammates and will play a critical role in maintaining service quality across time zones. The ideal candidate is technical, selfsufficient, and thrives in a fastpaced environment.

    What you’ll be doing

    • Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers

    • Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying webstack technologies, and best practices

    • Be part of the engineering team, and implement and deploy changes to help customers

    • Be innovative and forwardthinking with time to create valuable tools and documentation that will help our team and clients be more successful and selfsufficient

    • What you’ll bring

      • 5+ years in a technical support, support engineering, solutions engineering, or software engineering role

      • Strong understanding of web technologies, APIs, and cloud infrastructure

      • Proficiency with SQL (joins, queries across multiple tables)

      • Understanding of REST API and use of tools like Postman

      • Ability to work independently and communicate clearly in highpressure situations

      • Experience supporting B2B SaaS products andor working in fintech or compliancerelated environments

      • Comfort navigating ambiguity and edge cases in a highvolume ticketing environment

      • Bonus: Prior experience coordinating with thirdparty vendors and support providers

      • 
        Compensation: INR 21,00,000 34,00,000 + Series C equity with tremendous upside potential + Attractive benefits

        The compensation offered for this role will depend on various factors, including the candidates location, qualifications, work history, and interview performance, and may differ from the stated range.

        Benefits we offer:

        • Generous compensation in cash and equity

        • Early exercise for all options, including prevested

        • Work from anywhere: Remotefirst Culture

        • Flexible paid time off, Yearend break, Self care days off

        • Health insurance, dental, and vision coverage for employees and dependents US and Canada specific

        • 4% matching in 401k RRSP US and Canada specific

        • MacBook Pro delivered to your door

        • Onetime stipend to set up a home office — desk, chair, screen, etc.

        • Monthly meal stipend

        • Monthly social meetup stipend

        • Annual health and wellness stipend

        • Annual Learning stipend

        • Unlimited access to an expert financial advisory

        • Join a fastgrowing company with worldclass professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.

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