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Technical Support Engineer, Brazil

AlgoSec

Key Facts

Remote From: 
Brazil
Full time
Mid-level (2-5 years)
English

Other Skills

  • •
    Troubleshooting (Problem Solving)
  • •
    Adaptability
  • •
    Teamwork
  • •
    Communication
  • •
    Problem Solving

Roles & Responsibilities

  • Minimum of 3 years experience in a similar technical support role within a software company.
  • Proficiency in Linux/UNIX environments and firewall administration (Checkpoint, Cisco, Juniper, Fortinet).
  • Strong communication skills in English, both written and verbal.
  • Ability to work independently, troubleshoot effectively, and handle multiple tasks under pressure.

Requirements:

  • Assist global customers via email, phone, and webcasts with product installation and troubleshooting.
  • Maintain and update the support knowledge base and support methodologies.
  • Collaborate with global support teams, R&D, and product management.
  • Support a 24/7 support operation, including working irregular hours.

Job description

Description

At AlgoSec, What you do matters!

Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and onpremises networks.

Join our global team, securing application connectivity, anywhere.

We are hiring a Technical Support Engineer for a leading support position based in Brazil.

Reporting to: Team Leader, Americas Support

Location: Brazil (Home Office)

Consultant

Responsibilities:

  • Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
  • Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
  • Introducing support methodologies, tools and more.
  • Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management

    • Requirements

      Requirements:

      • At least 3 years previous experience in similar position, in a software company
      • Experience in LinuxUNIX environments
      • Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
      • Experience in support of network security software products
      • Independent, resourceful, problemsolver, result oriented
      • Fast learner
      • Team player, pleasant and with a high level of integrity
      • Excellent written and verbal communication skills in English.
      • Operating well underpressure, multitasking.
      • Willingness to work at irregular hours, to support our customers worldwide; we are a 24x7 Support operation.
      • Resume must be submitted in English

        • Advantages:

          • Experience in SREDevOps
          • Experience in Linux script languages (PERL, shell)

            • AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.


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