Senior Sales Operations Analyst

What you will do

Reporting to the Manager of Sales Operations, you will join as a key member of our team. As our new Senior Sales Operations Analyst, you will be pivotal in providing high-quality support to our global sales function. You will play a key role in keeping our commercial operations running effectively through accurate customer administration, data analysis, and Salesforce reporting. Your work will directly contribute to process improvements that optimize sales performance, support sales leadership, and drive overall business growth.

Where you will have impact

• Provide high-quality, day-to-day support to our global sales teams, acting as a primary point of contact for deal management and system inquiries.
• Own and manage critical sales administration processes, including quoting, contracting, and ensuring data integrity within Salesforce.
• Develop, generate, and maintain essential sales reports and dashboards in Salesforce, transforming data into actionable insights for sales leadership.
• Analyze sales performance and operational data to identify trends, bottlenecks, and opportunities for process improvements.
• Contribute to key operational projects that enhance sales effectiveness and ensure adherence to our global sales processes.
• Collaborate closely with cross-functional teams including Sales, Finance Operations, and Data Analytics to support strategic initiatives.

About our team

Join our Sales Operations team, a global group at the heart of Lighthouse's commercial engine. We are a team of organized, analytical, and proactive problem-solvers passionate about empowering our sales organization. Our focus is on providing high-quality tactical support and driving strategic projects. You'll work closely with the entire sales organization, from reps to leadership, and collaborate with key partners in Finance Operations, Data Analytics, and the CRM & Sales Systems team to keep our rapid growth on track.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 75,000+ users worldwide.
• Mobility options: Mobility budget or company car tailored to your needs.
• Comprehensive health insurance: Extensive coverage for you and your dependents.
• Private pension funding: Group insurance to secure your future.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• A minimum of 3 years of experience in a sales operations, business operations, or analytics role.
• Proven experience with CRM systems, with specific proficiency in Salesforce being a requirement.
• Highly analytical with the ability to extract business insights from data and build clear reports.
• Extremely organized with excellent time management skills and the ability to manage projects from start to successful completion.
• A proactive and independent worker who also thrives in a collaborative team environment.
• Demonstrated ability to perform successfully in a fast-paced, intellectually intense, service-oriented environment.
• Excellent communication skills, with the ability to understand and articulate complex requirements.
• A Bachelor's Degree or equivalent professional experience.

We welcome

• Previous experience working in a high-growth Tech or SaaS environment.
• Advanced proficiency in Salesforce administration and reporting.
• Experience with data visualization and business intelligence tools, such as Looker

Technologies you will work with

Salesforce, Looker