Manager, Risk Ops Tech Enablement Programs

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Risk Operations Technology Enablement team sits within the Risk Operations org and is responsible for partnering across Risk teams to shape the technical infrastructure that enables us to scale our Risk operations and achieve our dual goals of preventing bad actors from exploiting Stripe’s systems and delivering an exceptional user experience for legitimate users. More specifically, our team partners with Risk product and engineering teams to identify, scope, prioritize, pilot, and roll out technical infrastructure and tooling improvements to protect Stripe and serve our users. From the application of AI to our reviews, to agent diagnostic and resolution tools, to review and support case routing, to our user-facing risk support surfaces, our team’s mandate is expansive and a major lever in both protecting Stripe and its users from risk as well as improving the user experience.

What you’ll do

You’ll lead a group of high-performing program managers in leading tech-first Risk Ops initiatives, cultivating strong partnerships and processes with our Risk engineering and product partners, codeveloping the high-level strategy for our technical infrastructure rooted in a deep understanding of our risk operations tech stack, and owning Risk Ops-centric technical processes (e.g., tooling stack rank). 

Responsibilities

• Partner cross-functionally across our Risk organization (Risk Operations, Risk Product, Risk Eng) to devise and execute strategies to evolve our Risk technical infrastructure and tooling 
• Evolve the team structure, strategy, functions, and roles and responsibilities to continuously meet Stripe’s evolving business needs 
• Drive top-line prioritization of work, and manage tradeoffs on resourcing and roadmapping 
• Lead a team of high-performing program managers across multiple workstreams; this includes providing consistent coaching, setting vision and goals, holding the team to a high-bar, fostering a strong team culture, and leading hiring efforts when relevant 
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of experience in technical program management 
• 5+ years of experience managing teams of program managers 
• Excellent communication with experience articulating complex topics in an easy-to-consume way, adept at both working-level and exec-level comms
• Experience partnering directly with product and engineering teams throughout the product development lifecycle and/or go-to-market
• Experience in a role that requires enough technical proficiency to deeply understand technical systems and concepts and subsequently influence tech roadmap decisions 
• Excellent communication with experience articulating complex topics in an easy-to-consume way, adept at both working-level and exec-level comms
• Experienced owning globally spanning programs, developing teams and creating leverage through strategic team structures and operating models
• Excel in crossfunctional influence and partnerships with GTM/user facing account teams, product, and policy 

Preferred qualifications

• Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal in a highly matrixed organization.
• Skilled at tackling ambiguous problems and defining and executing strategies that clarify the problems and deliver quantifiable business impact
• Confident leading decisions with data