Offer summary

Qualifications:

Bachelor's or Master's degree in engineering (mechanical, electrical, process, mechatronics), Commercial and business administrative experience, Extensive experience with service operations and service business models, Fluent in German and English, with strong analytical and project management skills.

Key responsibilities:

Manage and optimize the performance of the J920 Service Product

Lead contract margin reviews and collaborate with finance and regional teams

Coordinate with Service Sales to ensure alignment on new service offerings

Identify non-profitable contracts and implement corrective actions

Job description

Description

As Senior J920 Service Manager (m/f/d) you will shape and execute key service strategies for our global J920 fleet, driving customer satisfaction and EBITDA growth. You will coordinate a team of skilled professionals, ensuring excellence in service contract lifecycle management and continuous improvement of our service offerings.

At INNIO we offer you:

An innovative and international working environment
Home Office & flexible working time model (depending on position and role)
Health We Care Program - including company sport activities
Moving cost support for new employees in accordance with policy
Good connections to public transport - station in direct proximity
Transportation cost support in accordance with policy
One of the best canteens in the area with healthy and various meals
Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

Own and drive the performance of the J920 Service Product, ensuring optimal customer outcomes and business results
Lead structured contract margin reviews in close collaboration with Service Finance and regional teams
Foster strong cooperation with Service Sales, ensuring transparent knowledge exchange and alignment on new Service offers
Optimize and maintain CSA J920 contracts and special release rules (DoA), collaborating cross-functionally to maximize revenue and contribution margin
Accountable to identify non-profitable contracts and implement corrective and preventive actions to enhance profitability
Responsible to lead structured performance reviews, setting and tracking pricing targets against regional benchmarks

Your Profile:

Bachelor´s / Master´s Degree in an engineering discipline (mechanical, electrical, process, mechatronics, etc.) combined with commercial & business administrative experience
Very strong experience with service operations
Deep knowledge of Service Business, preferrable Multi Year Agreements
Knowledge of CSA end to end lifecycle process, financial accounting and pricing
Substantial professional service experience in the energy industry paired with strong commercial and technical background
Demonstrated ability to deliver results while working on multiple projects simultaneously
Strong analytical and project management skills with the ability to influence multiple stakeholders at all levels
Independent, proactive, flexible work style paired with a hands-on mentality and a high say-do ratio
Ability to drive change in a challenging, volatile, and high matrixed business environment
Fluent in spoken and written German and English

The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 4.269,07 gross per month (x14) and an over payment depending on your qualifications and experience.

Required profile