Experience in customer success or account management.
Strong communication and relationship-building skills.
Ability to work remotely and independently.
Educational background relevant to customer service or business.
Requirements:
Manage and grow client accounts to ensure satisfaction.
Serve as the main point of contact for clients.
Support clients in using the company's products effectively.
Collaborate with internal teams to meet client needs.
Job description
About Lillio (formerly HiMama) and Our Mission:
At Lillio (formerly HiMama), we are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for highquality early care and education and helping early educators focus on what matters most for children’s successful development and learning: relationships, play, creativity, and loving, nurturing caregiving. We are a socialpurpose business and certified B Corporation with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff. If you are excited about being part of an impactdriven business, focused on making a difference in the early childhood education industry, Lillio is the place for you.
Lillio is a Series B, privateequity backed business and were proud to be part of the Bain Double Impact portfolio. Lillio is recognized as an industry leader, most recently selected by Fortune in 2023 for their Impact 20 list, which highlights organizations that have built their business models around worldchanging ideas to solve social and environmental problems.
Lillio Perks!
Flexible working arrangements; we are a remotefirst company
Health benefits package includes medical, dental and vision
401K matching, and HSA contribution for US employees
Paid time off, including vacation, personal and volunteer days
A subscription to the mindfulness and meditation platform, Headspace
Opportunities for learning, mentorship and professional development
Ongoing teamwide and companywide virtual social activities and success celebrations
Accessibility
Lillio is committed to inclusiveness, equity and accessibility. If you require accommodations at any step of the application or interview process, please indicate so under the Accommodations Question box on your application. Accommodations may include but are not limited to: alternative methods of communication, providing a detailed “what to expect”, or modified testing. Please note this list is not exhaustive and we are more than happy to discuss other accommodations as required.
Commitment to Diversity
Diversity, Inclusion and Belonging are central to Lillios core values. Lillio aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the daytoday culture at Lillio through our Diversity, Inclusion and Belonging (DIBS) committee, our biweekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.
Equal Employment
Lillio is an equal employment opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
