Admin Assistant – Client Success & Project Operations (Nigeria)

This is a remote position.

Job Summary

We are seeking an Admin Assistant to deliver worldclass real estate media to topproducing agents. From cinematic listing videos to highconverting reels and stunning photography, we hope to elevate our clients’ brands — and we do it through elite service and obsessive attention to quality. Our admin team is the client success engine — owning communication, timelines, and quality control across every order. This role is at the frontlines of the client experience. Were not just managing projects — we’re ensuring every client feels prioritized, understood, and taken care of from the first call to final delivery. You’ll manage details with precision, act with urgency, and uphold our company’s hightouch, highquality standards in everything you do.

Core Tasks

• Respond to all client communications rapidly and thoughtfully
  

• Send proactive updates on deliverables, timelines, and revisions
  

• Handle scheduling, and daybefore group chats with clients and creative specialists
  

• Track and follow up on all outstanding requests
  

• Manage the project dashboard daily to track QC, delivery status, and upcoming orders
  

• Assign projects to the correct editors or photographers based on SOPs
  

• Prepare and conduct preshoot and postshoot calls to align expectations
  

• Organize and send media via delivery SOP
  

• Ensure edits meet client briefs and visual quality standards
  

• Thriving in SOPs and checklists without needed follow up
  

• 
  

  Requirements

  Must Haves
  

  • Experience with maintaining and updating Tonomo, Asana, and internal trackers with project detail
    

  • Capacity to flag, request revisions, and follow up until resolution
    

  • Ability to work PST, occasional early mornings and weekends for key projects
    

  • Strong client focus with a proactive communication style
    

  • High attention to detail and ability to catch small errors consistently
    

  • Creativity and visual awareness to evaluate content quality
    

  • Ability to follow and thrive within SOPs and structured workflows
    

  • Resilience under a fastpaced workload and ability to stay composed
    

  • Clear and professional written and verbal communication skills
    

  • Proactive ownership of tasks and problemsolving mindset
    

  • Clear communication
    

  • Taking responsibility and ownership of your work
    

  • Nice to Haves
    

    • A detail oriented mindset where you can find and fix issues before they occur
      

    • Experience in real estate media or media production environment
      

    • Catcherrors, missing deliverables, or offbrand content
      

    • Background in customerfacing or client success roles
      

    • A keen eye for creative details
      

    • 
      

      
      
      Salary:

      600 1200 USD