AI Engineer

About Siena

Siena is building enterprise empathic AI Agents powered by reasoningadept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

If youre excited about the intersection of humantomachine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

Our AIFirst Philosophy

At Siena, AI isnt just a tool—it’s embedded in our DNA. We believe that leveraging AIfirst workflows empowers individuals to work smarter, faster, and more creatively. Our team embraces AIpowered augmentation in everything we do, from research to execution, making us more efficient and innovative every day.

About The Role:

Were on the lookout for an AI Engineer to join our growing AI team. Your mission will be to use the power of Large Language Models (LLMs) and other AI technologies to elevate the capabilities of Siena AIs products. This role is for someone who loves exploring the edges of whats possible with ML technology and applying these innovations in practical, impactful ways.

What You’ll Achieve:

• Lead the development and experimentation of new AI features.

• Successfully integrate and deploy new AI technologies into our core product, enhancing our customer service solutions.

• Work closely with crossfunctional teams to ensure timely delivery of AIdriven product features.

• Keep abreast of the latest developments in AI, especially in LLMs, to ensure Siena AI remains at the cutting edge.

• Skills Youll Need to Bring:

  • Expertise and Curiosity: You have substantial experience (3+ years) in building AI products using LLMs, embeddings, or other ML natural language technologies. Youre eager to share your knowledge while remaining open to continual learning and exploration.

  • Holistic ProblemSolving: Your approach to challenges is comprehensive, considering the broader impact of your solutions. You excel in converting complex problems into elegant, businessoriented solutions.

  • Empathetic Leadership and Communication: Youre skilled in conveying intricate technical ideas clearly and collaborating effectively with both engineering peers and nontechnical team members.

  • UserCentric and ImpactOriented: You prioritize projects based on their business impact and are attuned to how your work affects real peoples lives.

  • Nice to Haves:

    • Familiarity with our tech stack (React, TypeScript, Node.js, Postgres) or similar technologies.

    • Experience with data pipeline technologies like Spark, DBT, etc.

    • A broad understanding of system architecture, from user interfaces to data models.

    • Interest or background in fields outside of technology, reflecting our belief in the value of diverse perspectives.

    • Join Our Team:

      At Siena AI, were looking for talented individuals from various backgrounds to reflect the diversity of our global customer base. If youre passionate about AI and eager to contribute to a team thats making a real difference, wed love to hear from you, even if your experience doesnt perfectly match every point in this description.

      Why Join Us

      We’re a startup, so no fancy offices or corporate fluff. But here’s what we do offer:

      • Make a real impact. Your work directly shapes our product and company.

      • A Voice that matters. In a small team, every perspective counts—yours included.

      • Working at Siena. We are a fully remote, globally distributed team working at the bleeding edge of CX and generative AI.

      • Competitive compensation. Great salary plus the opportunity for equity or stock grants.

      • Flexible time off. Take at least 15 days—more if you need it.

      • A Learning budget. If youre growing, so are we.

      • The thrill of building something new. Join us at a stage where your contributions matter most.

      • Tackling meaningful challenges. We’re redefining how work gets done through AI.

      • Our values

        We’re not about corporate jargon—here’s what truly matters to us:

        • Curiosity and creativity: You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding.

        • Customer empathy: You are driven by our customers’ success. You see needs they can’t articulate.

        • Resilience: You bounce back from setbacks, adapt to change, and thrive in the face of challenges.

        • Ownership and autonomy: When things break, you fix first, explain later.

        • Relationships: You create bonds with your colleagues building trust and sharing success.

        • Craft and speed: You balance vision with pragmatism. Your standards pull everyone higher.

        • Open and direct: You share and receive feedback. You are open about what’s working and what not.

        • AIFirst Tooling

          To ensure you stay at the cutting edge of AIdriven work, we provide:

          • Perplexity Pro account

          • ChatGPT Pro account

          • Claude Pro account

          • Quarterly budget for experimenting with new AI tools

          • A culture that encourages AI experimentation and adoption

          • We encourage our team to explore and integrate AI tools into their workflows, allowing them to maximize efficiency and innovation in their roles.

            At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

            Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.