Account Executive, SMB

Were looking for an SMB Account Executive who combines technical knowledge with sales ambition to drive AirOps growth within the startup and SMB ecosystem. This is a productled sales role where youll leverage your technical background to demonstrate value, close deals, and help startups transform their content operations with AI.

Youll own the full sales cycle for SMB accounts, working with startup founders, growth teams, and marketing leaders. Your technical experience will be your superpower – enabling you to build compelling demos, troubleshoot implementations, and speak credibly about AI solutions while driving revenue.

Who You Might Be

In addition to technical AEs, were openminded to looking at someone with one of these backgrounds who wants to transition into sales:

Path 1: Technical Support → Sales

• Youve spent 13 years in technical support or customer success at a SaaS company

• You understand how to diagnose problems and guide customers to solutions

• Youre tired of being reactive and want to proactively drive revenue

• Youve seen what good and bad sales reps do, and you know you can do better

• Path 2: Engineer → Sales

  • Youve been a software engineer or solutions engineer for 13 years

  • You enjoy the problemsolving aspect but crave more human interaction

  • You find yourself naturally explaining technical concepts to nontechnical people

  • You want to directly impact business growth rather than just building features

  • Path 3: Technical SDRBDR → Closing Role

    • Youve been a technical SDRBDR at a lowcode or AI company

    • You understand developer tools and can speak to technical audiences

    • Youre ready to own the full sales cycle, not just the top of funnel

    • Youve been studying your AEs and know youre ready for the next step

    • Key Responsibilities

      • Own the entire SMB sales cycle from prospecting to close, focusing on startups and highgrowth companies

      • Build and deliver technical demos that showcase AirOps solving real customer problems

      • Collaborate with product and engineering to communicate customer needs and improve the product

      • Develop expertise in AILLM use cases for content and marketing teams

      • Run productled sales motions including free trial conversions and expansion opportunities
        

      • What Youll Need

        MustHaves:

        • Technical background through support, engineering, or technical sales experience

        • Genuine interest in AI and ability to learn new technical concepts quickly

        • Basic understanding of LLMs and prompt engineering

        • Strong communication skills you can explain complex ideas simply

        • Comfort with ambiguity the only constant is change

        • Builder mentality youll become proficient building with AirOps (if you’re not already!) and you’ll build process around the role

        • Located in SF or NYC this is an inperson role with real collaboration

        • NicetoHaves:

          • Experience at an earlystage startup (Series A or earlier)

          • Familiarity with marketingcontent tech stack

          • Previous experience with productled growth companies
            

          • Why This Role is Special:

            • Technical Sales is the Future: As software becomes more complex, technical sellers win

            • Ground Floor Opportunity: Be one of the first AEs and help build the sales org

            • Rapid Career Growth: We promote internally before looking externally

            • Real ProductMarket Fit: Youll be selling something customers actually want

            • Learn from the Best: Direct access to founders and senior leadership

            • Our Guiding Principles

              1. Extreme Ownership

              2. Quality

              3. Curiosity and Play

              4. Make Our Customers Heroes

              5. Respectful Candor

              6. Benefits

                 • Equity in a fastgrowing startup

                 • Competitive benefits package tailored to your location

                 • Flexible time off policy

                 • Generous parental leave

                 • A funloving and (just a bit) nerdy team that loves to move fast!