Account Manager

Company Description

CareLuLu is on a mission to help improve access to safe, affordable, quality child care and early education. We help parents find the right child care or preschool program, by providing all the information in one place (photos, program information, cost, verified reviews, etc.) CareLuLu also helps child care programs grow their business while saving time for what truly matters: children!

Job Description

We’re seeking an experienced account manager to join our growing team! In this position, you will act as a point of contact for all your client matters, and be responsible for creating and managing build longlasting, highvalue relationships. You will also be responsible for developing new business from existing clients.

Please read How to apply. Incomplete applications will not be considered.

As an account manager, you will oversee a portfolio of SMB customers (small medium businesses). You will communicate with child care businesses by phoneemailSMS to provide advice and help them grow their business. To succeed in this position, you must have exceptional written & oral communication skills as well as problemsolving skills.

Much of your time will be spent on the phone (and email) so you must be a fluent English speaker. Most of our customers are on the East Coast, so work hours are ESTCentral. You must be able to commit to a fulltime position from home with limited supervision and must be entrepreneurial. You must thrive in a fastpaced sales role over the phone.

By joining our team, you’ll benefit from working in a collaborative team setting with talented people. You’ll work directly with the founding executive team and your daytoday work will have a direct impact on our bottomline.

What you’ll be doing
• Nurture relationships with clients, based on trust and mutual respect
• Generate new sales by getting referrals from existing client
• Collect and update customer data to ensure with have accurate info
• Educate clients proactively to resolve current issues and prevent future ones
• Help clients improve and grow their business by analyzing data to identify trendspatterns and provide clear, actionable advice

Qualifications

• 310+ years of experience in sales or account management, preferably to SMBs
• Outstanding written & phone communication skills, and fast typing skills
• Be attentive to details with consistent errorfree execution
• Strong negotiation skills, with ability followthrough and overcome objections
• Owner mentality: you’re selfmotivated, set your own goals & deliver results
• Home office: high speed internet + privacy (officeroom with no background noise)
• NativeFluent English speaker. Not required but a BIG plus – you’re also fluent in Spanish

Additional Information

CompensationBenefits
• Competitive base salary (depending on experience) + commission.
• Paid time off and other benefits with tenure and performance
• Flexible workfromhome setting (no more commute!)
• Team gatheringsevents + occasional team retreat in a nice villa!

We’re a small team with a big mission to help improve access to safe, affordable, quality child care and early education. We’re looking for longterm team members and if you contribute to the team & company, you’ll have room for growth. However, we have high expectations of ourselves and of team members. To succeed in this role, you’ll need perseverance, grit and exceptional communication skills. This won’t be easy, so you should not apply if you’re looking for a “comfy” workfromhome job; but if you’re up for the challenge and opportunity, there’s no better place for you!

How to apply?
Read the full job description and requirements. Then, send an email to jobs @ carelulu.com with the email subject: “CareLuLu Needs To Hire Me, SMB Account Manager. In your email, include your resume in PDF format, and a message:
1) explain why you want to join CareLuLu’s teamcompany
2) explain why we absolutely need YOU over everybody else for this role
3) include links to your social profiles (LinkedIn, Facebook, Twitter, Instagram)
4) include a link to a 12min video recording of yourself answering questions 1 to 2 (written answers required in addition to the video). Create a shared link on Google Drive or Dropbox (NOT YouTube).
5) Bonus: like and follow us (www.facebook.comcarelulu, www.twitter.commycarelulu, www.instagram.commycarelulu)

Looking forward to hearing from you :)