#2025O0022 Manager of AdTech Operations

Manager of AdTech Operations

Contract Pathum Thani, Thailand (Onsite)

Who we are:

INVIDI Technologies is the worlds leading developer of software transforming television all over the world. Our twotime Emmy® Awardwinning technology is widely deployed by cable, satellite, and telco operators. We provide a deviceagnostic solution delivering ads to the right household no matter what program or network you’re watching, how youre watching, or whether you’re in front of your TV, laptop, cell phone or any other device. INVIDI created the multibilliondollar addressable television business that today is growing rapidly globally.

About the role:

We are seeking a highly skilled and experienced Network Operations Center (NOC) Manager to lead and manage our 247 AdNOC team. This critical role ensures the smooth operation of our addressable advertising infrastructure, providing continuous monitoring, troubleshooting, and support to maintain optimal system performance, security, and reliability. The AdNOC Manager will be responsible for managing a team of AdNOC technicians and engineers, establishing protocols, and maintaining a high level of service excellence in a 247 operational environment.

This role will be located onsite with our client in Thailand reporting to the Sr. Vice President of Deployment & Support.

Key Responsibilities:

Team Leadership & Supervision:

• Lead, mentor, and motivate a team of AdNOC technicians and engineers working in shifts across 247 operations.
• • Ensure the AdNOC team follows operational procedures, best practices, and company policies.
  • • Provide performance evaluations, career development, and training opportunities for team members.
    • • Schedule, coordinate, and ensure appropriate staffing levels to maintain 247 AdNOC coverage.

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        Network Monitoring & Incident Management:

        • Oversee the continuous monitoring of network systems, applications, and infrastructure to identify and resolve performance issues or outages promptly.
        • • Lead incident response efforts, ensuring swift identification, resolution, and escalation of critical issues.
          • • Ensure all network and system functionality issues are logged, documented, and followed up through completion, maintaining
              accurate incident records.
            • • Develop and enforce escalation procedures to resolve complex system issues quickly and effectively.

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                Operational Excellence & Process Improvement:

                • Implement and optimize processes for incident management, change management, network monitoring, and problem resolution.
                • • Collaborate with crossfunctional teams (business development, support, and development) to identify and resolve recurring issues.
                  • • Ensure consistent service delivery by managing SLAs and KPIs for network performance, uptime, and customer satisfaction.
                    • • Develop, maintain, and improve standard operating procedures (SOPs) for AdNOC activities.

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                        Performance Reporting & Analysis:

                        • Generate regular reports on AdNOC performance, including incident response times, issue resolution rates, and overall system uptime.
                        • • Analyze network and system data and trends to proactively identify potential risks, weaknesses, or opportunities for improvement.
                          • • Provide regular updates to senior management on network and system health and operational performance.

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                              Security & Compliance:

                              • Ensure the AdNOC team is following best practices for network and system security, maintaining uptodate knowledge of security protocols, and handling security incidents appropriately.
                              • • Collaborate with the security team to monitor and mitigate security risks within the network infrastructure.
                                • • Ensure compliance with relevant regulatory standards and internal security policies.

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                                    Collaboration & Communication:

                                    • Serve as the main point of contact between the AdNOC team and other departments, ensuring smooth coordination during network andor system incidents or upgrades.
                                    • • Maintain strong communication with external vendors, service providers, and partners.
                                      • • Effectively communicate network and system status, issues, and resolutions to both technical and nontechnical stakeholders.

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                                          Skills & Qualifications:

                                          • Bachelors degree in Information Technology, Computer Science, Network Engineering, or a related field (or equivalent experience).
                                          • • 5+ years of experience in network operations or network management, including at least 2 years in a leadership or managerial role within a 247 NOC environment.
                                            • • Strong understanding of network infrastructure, protocols, and technologies (e.g., TCPIP, DNS, routing, switching, firewalls, VPNs).
                                              • • Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG) and incident management platforms (e.g., ServiceNow, PagerDuty).
                                                • • Experience with traditional video ad insertion technologies – Splicers, Ad inserters, encoders, packagers and manifest manipulators.
                                                  • TV broadcasting technologies and experience a plus.
                                                  • Strong leadership and team management skills with the ability to lead a diverse, 247 team.
                                                  • • Experience with advertising platforms, tools and technologies, including digital and linear advertising platforms and audience targeting techniques.
                                                    • • Must have proficiency of the English and Thai languages in both written and oral form.
                                                      • • Knowledge of CableTelcoSatelliteOTT video distribution systems.
                                                        • • Excellent problemsolving and troubleshooting skills, with the ability to think critically and act decisively under pressure.
                                                          • • Effective communication skills, both written and verbal, to engage with technical and nontechnical stakeholders.
                                                            • • Ability to work effectively in a fastpaced, highpressure environment while managing multiple priorities.
                                                              • • Experience with system monitoring by using SNMP protocols.
                                                                • • Certifications (Preferred): CCNA, CompTIA Network+, ITIL Foundation, or other relevant certifications.
                                                                  • • Experience with cloud platforms and services (AWS, Azure, Google Cloud, DataDog) is a plus.

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                                                                      Physical requirements:

                                                                      • This is a fulltime position with 247 availability. The Ad NOC Manager will be required to work flexible hours, including nights, weekends, and holidays, to ensure continuous Ad NOC operations.
                                                                      • • The role may require oncall support during offhours to handle critical network issues or escalations.
                                                                        • • The position is based in Thailand and remote work options may be available depending on organizational needs.

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                                                                            Note:

                                                                            • Candidate must be legally authorized to work in Thailand.
                                                                            • • Final candidates must successfully pass INVIDI’s background screening requirements.

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