(fluent Croatian and English) Technical Support Consultant (remote)

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide exceptional customer support via calls and chats
• Build positive and longlasting relationships with customers
• Accurately report incidents and ensure proper escalation of incidents
• Effectively manage and follow up on the inquiries
• Always be uptodate with the general market conditions
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Continuously seek improvement to enhance the teams performance

• What you need to succeed in this role:

  • Excellent Croatian and English (at least C1 for both spoken and written)
  • At least 2 years of experience in user support
  • Experience in providing support for computers, tablets, smartphones, and smart home devices
  • Experience in applications and social media configurations
  • Experience in email and web browsing support
  • Experience in office software support for users
  • Technical studies diploma or courses
  • Knowledge of Windows, macOS
  • Analytical and research skills
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

  • Will be a great plus:

    • Experience in antivirus software and personal firewall support
    • Experience in installing and configuring corporate internet connections

    • Benefits and Perks:

      • Flexible schedule
      • Opportunity to work fully remotely
      • Inclusive international environment
      • Compensation in USD
      • Good bonuses for referring friends
      • Paid intensive training and probation
      • Worklife balance
      • Responsive management interested in your growth and longlasting cooperation
      • Greenhouse conditions for selfdevelopment

      • *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

        Who we are:

        SupportYourApp is a SupportasaService company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

        Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

        We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

        We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

        Visit our website: www.supportyourapp.com

        DISCLAIMER

        We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.