Offer summary

Qualifications:

Native Chinese speaker with upper intermediate (B2) English skills., At least 6 months of experience in a customer support role., Experience with live chats and email communication., Personal laptop with at least 8GB RAM and stable internet connection..

Key responsibilities:

Provide customer support via chats and emails.

Build positive, long-lasting relationships with customers.

Maintain knowledge of products and services, and stay updated on technology.

Communicate with developers and other departments as needed.

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

Provide exceptional customer support via chats, and emails
Build positive and longlasting relationships with customers
Meet team KPIs
Always be uptodate with cuttingedge technology
Securely work with customers’ sensitive information
Apply the latest and greatest customer happiness practices
Maintain working knowledge of our client’s products and services
Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

Native Chinese and English upper intermediate (B2 level)
At least 6 months of experience in a customer support role
Experience with live chats and emails
Personal or professional experience in crypto
Analytical and research skills
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Experience with CRM systems
Experience with Salesforce or Zendesk

Benefits and Perks:

Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Worklife balance
Responsive management interested in your growth and longlasting cooperation
Greenhouse conditions for selfdevelopment

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who are we?
SupportYourApp is a SupportasaService company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.