Offer summary

Qualifications:

Proficiency in Zendesk administration and AI integrations., Strong understanding of customer support workflows., Educational background in IT, computer science, or related fields., Experience in e-commerce or customer service environments is a plus..

Key responsibilities:

Manage and optimize Zendesk workflows and queues.

Implement and oversee AI integrations within Zendesk.

Collaborate with cross-functional teams to improve customer support processes.

Ensure efficient operation of Zendesk systems to enhance customer experience.

Job description

About Trafilea

Trafilea is a dynamic and innovative Tech Ecommerce Group that operates multiple directtoconsumer brands in the intimate apparel and beauty sectors, with a focus on using datadriven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating highquality products and services that enhance the customer experience and drive longterm growth.

Customer Care @ Trafilea At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remotefirst approach, youll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for a Zendesk Admin & AI Specialist, a position focused on Zendesk and to efficiently manage and optimize Zendesk workflows, queue management, and AI integrations while collaborating with crossfunctional teams to enhance customer support operations.

Required profile